Highlighted

Component issue when client is viewing an XD link

New Here ,
Oct 11, 2020

Copy link to clipboard

Copied

Not sure how to explain this issue but when my client is viewing the designs on the link I provide them certain components aren't showing correctly (see images for more clarification). The pixelated parts should be flat colours (no opacity is applied on the design).

 

It works fine on my browser and my co-workers browser. 

Views

129

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Component issue when client is viewing an XD link

New Here ,
Oct 11, 2020

Copy link to clipboard

Copied

Not sure how to explain this issue but when my client is viewing the designs on the link I provide them certain components aren't showing correctly (see images for more clarification). The pixelated parts should be flat colours (no opacity is applied on the design).

 

It works fine on my browser and my co-workers browser. 

Views

130

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 11, 2020 0
Adobe Employee ,
Oct 12, 2020

Copy link to clipboard

Copied

Hey India,

 

Sorry to hear about issue you're facing. We will be more than happy to help you in any way possible.

 

To help you in better way, first we need some details from you in order to understand the issue.

Can you please let us know below information:

 

  • What version of XD you are using ?
  • Is this specific to Mac or Windows ?
  • Which browser you are using and version of browser you are seeing the issue ?
  • Share us the prototype link of the doc and if possible xd file also ?

 

Please share the XD file using Private Message to me. 

To send Private Message - Click on my profile picture > Send a message on top right.

 

Thanks,

Nawneet

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 12, 2020 1
New Here ,
Oct 12, 2020

Copy link to clipboard

Copied

Hi I have sent you a private message with all the details thanks

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 12, 2020 0