Constant crash at start up (adobe XD 35.3.12.2)

New Here ,
Jan 11, 2021 Jan 11, 2021

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Hello i keep getting a constant crash at start up and i tried using the cleaner tools and have uninstalled XD and reinstalled it multiple times and quite at my wits end
can anyone help me?

Process: Adobe XD [1852]
Path: /Applications/Adobe XD/Adobe XD.app/Contents/MacOS/Adobe XD
Identifier: com.adobe.xd
Version: 35.3.12.2 (35.3.12.2)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe XD [1852]
User ID: 501

Date/Time: 2021-01-12 02:36:16.995 +0700
OS Version: Mac OS X 10.15.1 (19B88)
Report Version: 12
Anonymous UUID: CD202D50-367D-9957-5302-B1D8451A3AD5


Time Awake Since Boot: 2800 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x5] Code Signature

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
Library not loaded: @rpath/CommonInterop.framework/Versions/A/CommonInterop
Referenced from: /Applications/Adobe XD/Adobe XD.app/Contents/MacOS/Adobe XD
Reason: no suitable image found. Did find:
/Applications/Adobe XD/Adobe XD.app/Contents/MacOS/../Frameworks/CommonInterop.framework/Versions/A/CommonInterop: code signature invalid for '/Applications/Adobe XD/Adobe XD.app/Contents/MacOS/../Frameworks/CommonInterop.framework/Versions/A/CommonInterop'

/Applications/Adobe XD/Adobe XD.app/Contents/MacOS/../Frameworks/CommonInterop.framework/Versions/A/CommonInterop: stat() failed with errno=1
/Applications/Adobe XD/Adobe XD.app/Contents/MacOS/../Frameworks/CommonInterop.framework/Versions/A/CommonInterop: code signature invalid for '/Applications/Adobe XD/Adobe XD.app/Contents/MacOS/../Frameworks/CommonInterop.framework/Versions/A/CommonInterop'

Binary Images:
0x10f5a4000 - 0x113f3a707 +com.adobe.xd (35.3.12.2 - 35.3.12.2) <70CEA0A4-5477-31D3-83ED-FD971D8DA5E8> /Applications/Adobe XD/Adobe XD.app/Contents/MacOS/Adobe XD
0x11856a000 - 0x118570ff7 +org.cocoapods.GoogleUtilities (6.7.2 - 1) <5EA3FA2F-7DA0-37F5-9622-5A994599512B> /Applications/Adobe XD/Adobe XD.app/Contents/Frameworks/GoogleUtilities.framework/Versions/A/GoogleUtilities
0x118587000 - 0x11858efff +org.cocoapods.nanopb (1.30906.0 - 1) <37ED3CFC-F2AB-34EE-A78F-4F7029AE9212> /Applications/Adobe XD/Adobe XD.app/Contents/Frameworks/nanopb.framework/Versions/A/nanopb
0x11859d000 - 0x1185acff7 +org.cocoapods.FBLPromises (1.2.11 - 1) <9B3E4982-2B5D-3B35-B3B5-9AC3467529A8> /Applications/Adobe XD/Adobe XD.app/Contents/Frameworks/FBLPromises.framework/Versions/A/FBLPromises
0x1185d8000 - 0x1185e3ffb +com.adobe.AdobeCrashReporter (7.9 - 8.0.3) <C64B8E40-63FC-3F99-A783-A923A8418EBF> /Applications/Adobe XD/Adobe XD.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter
0x1259d5000 - 0x125a65b5f dyld (733.6) <DAFEA246-2F9A-3DCB-A37C-4246D4F92770> /usr/lib/dyld
0x7fff315d3000 - 0x7fff315d3fff com.apple.Carbon (160 - 162) <56A09CBE-D5EB-3918-B42B-B3ABFF52E1D1> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff31f9b000 - 0x7fff324aaffa com.apple.audio.CoreAudio (5.0 - 5.0) <73C7F0DD-8919-3056-AB1F-67705F942A04> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x7fff37e57000 - 0x7fff37f1aff9 com.apple.Metal (212.2.3 - 212.2.3) <AA7DE079-2DFD-3E9F-A041-464CFBE1ABAE> /System/Library/Frameworks/Metal.framework/Versions/A/Metal
0x7fff37f1c000 - 0x7fff37f36ffc com.apple.MetalKit (141.1 - 141.1) <B210E250-B13F-3E6E-BD40-CAE44A1C131F> /System/Library/Frameworks/MetalKit.framework/Versions/A/MetalKit
0x7fff3f06c000 - 0x7fff3f3b2ff6 com.apple.security (7.0 - 59306.41.2) <FB3774D5-C940-35FB-960A-86253A01BDAE> /System/Library/Frameworks/Security.framework/Versions/A/Security

Model: MacBookPro14,1, BootROM 202.0.0.0.0, 2 processors, Dual-Core Intel Core i5, 2.3 GHz, 8 GB, SMC 2.43f7
Graphics: kHW_IntelIrisGraphics640Item, Intel Iris Plus Graphics 640, spdisplays_builtin
Memory Module: BANK 0/DIMM0, 4 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C3531324D3332443250462D3039
Memory Module: BANK 1/DIMM0, 4 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C3531324D3332443250462D3039
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x170), Broadcom BCM43xx 1.0 (7.77.106.3 AirPortDriverBrcmNIC-1435.3)
Bluetooth: Version 7.0.1f1, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB 3.0 Bus
Thunderbolt Bus: MacBook Pro, Apple Inc., 41.3

This is the Crash log

 

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Adobe Employee ,
Jan 11, 2021 Jan 11, 2021

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Hi there,

 

Sorry to hear about the trouble. To investigate this further, will it be possible for you to share the system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Please add the logs to a shared location and share the link through DM.

 

Note: While sending DM, please add this discussion link in the subject.

 

Regards

Rishabh

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New Here ,
Jan 11, 2021 Jan 11, 2021

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Ive sent you a Dm with the system logs thank you for replying.

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Adobe Employee ,
Jan 21, 2021 Jan 21, 2021

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Thanks for your patience. Could you please update XD to the latest version which is 36.1 and let us know if helps? If it still crashes then we'll need the crash dump, please follow the steps shared here: https://helpx.adobe.com/xd/kb/how-to-generate-crash-dump-on-windows-machine.html to enable the crash dump, and once the application crashes, please collect the logs from the location shared in the article. We'll also need the system logs(https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) again since XD has been updated.

I understand these are too many troubleshooting steps however these informations will help us triage the issue.

 

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