Copy and Pasting from Illustrator

New Here ,
Nov 23, 2020 Nov 23, 2020

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Sometimes it works absolutely flawlessly and sometimes it completely locks up the program and I have to force it closed. No telling when it will happen as I have repreatedly used the same object and sometimes it does it and sometimes it doesn't.

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Adobe Employee ,
Nov 23, 2020 Nov 23, 2020

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Hi there,

 

Sorry to hear about the trouble. In case if it happens again, please shared the following details:

 

  1. The version of XD & OS.
  2. A small video of what exactly happens.
  3. Please collect system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
  4. Please take note of the time-stamp when this happens and share it with us.

 

We'll try our best to help you with this.

 

Regards

Rishabh

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