[Crash/Load]- Adobe XD is crashing while using gradient color.

[miladt46605600]

when use gradient color, adobe xd is crashing 

This error for version 25 , 24  , But older version it's ok

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[Rajasekhar_Reddy]

Hello Miladt,

Sorry that Adobe XD crashed on your machine, Tried to reproduce this issue on XD 25.3 but couldn't , if you encounter the same again  please share the logs collected from log collector tool available here: -How to use the Creative Cloud Log Collector tool and share the link with us. Also please mention the OS version and exact version of XD which you are using right now.

Regards,

Rajasekhar Reddy.

[miladt46605600]

From System information windows :

Windows 10 pro

V: 10.0.17763 build 17763

Adobe xd v : 25.3.12.1

Machine : Dell Inspiron n5110

Also i use version 25.2 , 24.3 ,24.4 and more 

All version have the same error

Download log : https://gofile.io/?c=KGrR77 

But version 22 it's ok . In this version i have an other problem , i save project in v:25 and couldn't opeen it in this version 22 😑

[miladt46605600]

I record two videos for you see what happens with change 

[i think the older version of xd didn't have the same circle from beginning to end of gradient , in this version have the same circle] 

https://gofile.io/?c=V6Wan2 

[HARSHIKA_VERMA]

Thank you for sharing the details asked by Rajasekhar. It looks like you are using an older build. Would you mind checking the same on any other machine with the latest build for windows like 18362? and, share your results with us.

Thanks,

Harshika

[miladt46605600]

Yes today i installed latast version of windows from Microsoft website (win 10 1909)

But error not fixed 

My friend has the same error with version 25.x.x

[HARSHIKA_VERMA]

Thanks for sharing the additional information. Would you mind checking the latest update to your graphic card driver? Please visit the manufacturer's site to check for the latest update. We would also suggest trying the same on any other machine. 

Let us know if that helps. We will try our best to resolve the issue.

Thanks,

Harshika

[AqaMati]

Everything works fine but when I wanna use gradient on a rectangle or something, after a few seconds the app closes.

My Operating System is Microsoft Windows 10

My Adobe XD version is 25.3.12.1

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[italosan]

Hi, sorry you are having problems with Adobe XD. Did this happen to other files too?

[AqaMati]

What do you mean other files?

[italosan]

If this problem with gradients also occurs on other project files.

[AqaMati]

Just gradients. Other tools work fine.

[italosan]

Did you also get if there are updates available for your operating system?

[AqaMati]

My Windows version is 1809 but I don't think it's related to the Windows version.

[italosan]

Any information can be useful to solve the problem. However, we ask you to share with us the logs collected from log collector tool available here, and share the link with us.  Also, I'll point out a thread with a problem similar to yours. I advise you to keep an eye on it.

[HARSHIKA_VERMA]

Hi there,

We are sorry to hear you are having trouble using gradient in XD. In addition to what Italo has asked, would you mind confirming if it's happening with all the files having gradient or with specific file? Have you tried creating a new object and apply gradient to itand share your results with us?

We would also suggest trying the same on any other machine. Let us know if that helps.

Thanks,

Harshika

[AqaMati]

Hello,

Even when I create a new file and use gradient it crashes and the app closes after a few seconds.

[HARSHIKA_VERMA]

Thanks for trying the troublshooting steps. Would you mind checking the latest update to your graphic card driver? Please visit the manufacturer's site to check for the latest update. We would also suggest trying on a different machine.

Let us know if that helps.

Thanks,

Harshika

[AqaMati]

I've tested on a different machine with the latest update. Still the same problem...

[AqaMati]

Can anyone help?!!

I'm sure this is an app problem and it's not related to machine or operating system.

[HARSHIKA_VERMA]

Sorry to hear that. Would you mind creating a short video of the workflow and share with us? We would also request you to please generate the log file using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html along with the crash report and upload the file to a shared location such as Creative Cloud app or Dropbox and share the url with me over a private message.

It would be really helpful if you can share a sample XD file so that we can investigate at our end. We will try our best to help.

Thanks,

Harshika

[AqaMati]

I've sent it for you in private message.