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[Crash/Load]- Adobe XD is crashing while using gradient color.

New Here ,
Jan 22, 2020

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when use gradient color, adobe xd is crashing 

This error for version 25 , 24  , But older version it's ok

 

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Crash on windows, Product performance

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[Crash/Load]- Adobe XD is crashing while using gradient color.

New Here ,
Jan 22, 2020

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when use gradient color, adobe xd is crashing 

This error for version 25 , 24  , But older version it's ok

 

<The Title was renamed by moderator>

Topics

Crash on windows, Product performance

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Adobe Employee ,
Jan 22, 2020

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Hello Miladt,

Sorry that Adobe XD crashed on your machine, Tried to reproduce this issue on XD 25.3 but couldn't , if you encounter the same again  please share the logs collected from log collector tool available here: -How to use the Creative Cloud Log Collector tool and share the link with us. Also please mention the OS version and exact version of XD which you are using right now.

Regards,

Rajasekhar Reddy.

 

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New Here ,
Jan 22, 2020

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From System information windows :

Windows 10 pro

V: 10.0.17763 build 17763

 

Adobe xd v : 25.3.12.1

 

Machine : Dell Inspiron n5110

 

Also i use version 25.2 , 24.3 ,24.4 and more 

All version have the same error

 

Download log : https://gofile.io/?c=KGrR77 

 

But version 22 it's ok . In this version i have an other problem , i save project in v:25 and couldn't opeen it in this version 22 😑

 

 

 

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New Here ,
Jan 23, 2020

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I record two videos for you see what happens with change 

 

[i think the older version of xd didn't have the same circle from beginning to end of gradient , in this version have the same circle] 

 

https://gofile.io/?c=V6Wan2 

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Adobe Employee ,
Jan 23, 2020

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Thank you for sharing the details asked by Rajasekhar. It looks like you are using an older build. Would you mind checking the same on any other machine with the latest build for windows like 18362? and, share your results with us.

 

Thanks,

Harshika

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New Here ,
Jan 23, 2020

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Yes today i installed latast version of windows from Microsoft website (win 10 1909)

But error not fixed 

 

 

My friend has the same error with version 25.x.x

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Adobe Employee ,
Jan 24, 2020

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Thanks for sharing the additional information. Would you mind checking the latest update to your graphic card driver? Please visit the manufacturer's site to check for the latest update. We would also suggest trying the same on any other machine. 

 

Let us know if that helps. We will try our best to resolve the issue.

 

Thanks,

Harshika

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New Here ,
Jan 24, 2020

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Everything works fine but when I wanna use gradient on a rectangle or something, after a few seconds the app closes.

 

My Operating System is Microsoft Windows 10

My Adobe XD version is 25.3.12.1

 

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Adobe Community Professional ,
Jan 24, 2020

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Hi, sorry you are having problems with Adobe XD. Did this happen to other files too?

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New Here ,
Jan 24, 2020

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What do you mean other files?

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Adobe Community Professional ,
Jan 24, 2020

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If this problem with gradients also occurs on other project files.

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New Here ,
Jan 24, 2020

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Just gradients. Other tools work fine.

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Adobe Community Professional ,
Jan 24, 2020

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Did you also get if there are updates available for your operating system?

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New Here ,
Jan 24, 2020

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My Windows version is 1809 but I don't think it's related to the Windows version.

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Adobe Community Professional ,
Jan 24, 2020

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Any information can be useful to solve the problem. However, we ask you to share with us the logs collected from log collector tool available here, and share the link with us.  Also, I'll point out a thread with a problem similar to yours. I advise you to keep an eye on it.

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Adobe Employee ,
Jan 24, 2020

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Hi there,

 

We are sorry to hear you are having trouble using gradient in XD. In addition to what Italo has asked, would you mind confirming if it's happening with all the files having gradient or with specific file? Have you tried creating a new object and apply gradient to itand share your results with us?

 

We would also suggest trying the same on any other machine. Let us know if that helps.

 

Thanks,

Harshika

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New Here ,
Jan 24, 2020

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Hello,

 

Even when I create a new file and use gradient it crashes and the app closes after a few seconds.

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Adobe Employee ,
Jan 24, 2020

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Thanks for trying the troublshooting steps. Would you mind checking the latest update to your graphic card driver? Please visit the manufacturer's site to check for the latest update. We would also suggest trying on a different machine.

 

Let us know if that helps.

 

Thanks,

Harshika

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New Here ,
Jan 24, 2020

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I've tested on a different machine with the latest update. Still the same problem...

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New Here ,
Jan 25, 2020

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Can anyone help?!!

I'm sure this is an app problem and it's not related to machine or operating system.

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Adobe Employee ,
Jan 27, 2020

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Sorry to hear that. Would you mind creating a short video of the workflow and share with us? We would also request you to please generate the log file using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html along with the crash report and upload the file to a shared location such as Creative Cloud app or Dropbox and share the url with me over a private message.

 

It would be really helpful if you can share a sample XD file so that we can investigate at our end. We will try our best to help.

 

Thanks,

Harshika

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AqaMati LATEST
New Here ,
Jan 27, 2020

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I've sent it for you in private message.

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