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[Crash/Load]-Adobe XD keeps on freezing

New Here ,
Feb 03, 2020

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Adobe XD keeps on freezing please fix this mess.

 

every 15 seconds it freezes when I'm dealing with type or shapes...

 

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Product performance

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[Crash/Load]-Adobe XD keeps on freezing

New Here ,
Feb 03, 2020

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Adobe XD keeps on freezing please fix this mess.

 

every 15 seconds it freezes when I'm dealing with type or shapes...

 

<The Title was renamed by moderator>

Topics

Product performance

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250

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Explorer ,
Feb 03, 2020

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Can you please check if this is the same/similar issue you are experiencing so we could unite in raising this issue?

https://community.adobe.com/t5/adobe-xd/text-typing-and-renaming/td-p/10898556

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Adobe Community Professional ,
Feb 03, 2020

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Hi, what version of Adobe XD are you using? Please also indicate the characteristics of your computer.

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Explorer ,
Feb 03, 2020

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Adobe XD

26.0.22

Computer

Microsoft Windows 10 Pro
Version 10.0.17134
Processor Intel(R) Core(TM) i7-8705G CPU @ 3.10GHz, 3096 Mhz, 4 Core(s), 8 Logical Processor(s)
Installed Physical Memory (RAM) 16.0 GB

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Adobe Community Professional ,
Feb 03, 2020

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Did you do a clean installation of Adobe XD or did you update directly?

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Explorer ,
Feb 03, 2020

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It automatically updated when the new version has been released (so not clean installation)

More info about my case in this topic :

https://community.adobe.com/t5/adobe-xd/text-typing-and-renaming/m-p/10898590?page=1#M22884

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Explorer ,
Feb 03, 2020

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I had the same problem..  open your PERFORMANCE tab in the TASK MANAGER and watch the CPU load.. mine would hit 100 all the time doing simple things like drawing a object, adding text, zooming.

my only fix was to uninstall and go back to an older version

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Explorer ,
Feb 04, 2020

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Thanks Andrew, I was hoping I wouldn't have to roll back to previous version since I love new features, but this has a real impact on my speed, I have no other option 😞 

Hope they will work on this for the new update, I have looked through other issues, and I see nothing that causes this much problems in everyday work...

 

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Adobe Employee ,
Feb 04, 2020

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Hi All,

 

We are sorry to hear you're having trouble using XD. Would you mind sharing a short video capturing the behaviour? It would be really helpful if you can share the OS and XD version of your machine. You may generate the log files using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html along with an XD file and upload it to a shared location such as Creative Cloud and share the url with me over a private message.

 

We will try our best to help.

 

Thanks,

Harshika

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