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[Crash/Load]-Cannot open file"Error 87 this is not a valid XD document".

New Here ,
Sep 24, 2019

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Could you please, advise how may I open it or if possible your Team to provide me a backup file. Please, find the screenshot below: Untitled.jpg

 

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[Crash/Load]-Cannot open file"Error 87 this is not a valid XD document".

New Here ,
Sep 24, 2019

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Could you please, advise how may I open it or if possible your Team to provide me a backup file. Please, find the screenshot below: Untitled.jpg

 

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Sep 24, 2019 0
Adobe Community Professional ,
Sep 24, 2019

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Hi, try updating the Creative Cloud app and syncing enabled.

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Sep 24, 2019 1
New Here ,
Sep 24, 2019

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I updated it and restart the computer.

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Sep 24, 2019 0
New Here ,
Sep 24, 2019

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After update and restart received another error:

error.pngSync.jpg

It seems that syncing has stopped at 3,52%.

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Sep 24, 2019 0
Adobe Employee ,
Sep 24, 2019

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Can you try opening the file from https://assets.adobe.com/cloud-documents# ?

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Sep 24, 2019 0
Adobe Employee ,
Sep 24, 2019

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Hi Aleksandrina,

 

We are sorry to hear that you are facing trouble using Adobe XD. I would request you to please try the solutions mentioned in this similar post: https://community.adobe.com/t5/Adobe-XD/Error-loading-document-Invalid-document-type/td-p/10436666 and let us know if that helps.

 

Thanks,

Harshika

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Sep 24, 2019 0
New Here ,
May 03, 2020

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Hello,

 

Can you please help me. I have an urgent project and my file is not opening. I keep getting the error as attached. I tried installing XD and then uninstalling. Didn't work. I also tried sending it to friends / or opening it on another device with another adobe account. also did not work

 

please help!

thank you

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May 03, 2020 0
New Here ,
May 03, 2020

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Here is the link to the files:

https://drive.google.com/drive/folders/1chTnZIoXg2OFc5kmqdnRPlcVawDOo4_y?usp=sharing

 

I hope you can help me. My deadline is tomorrow! 

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May 03, 2020 0
Adobe Employee ,
May 06, 2020

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Hi there,

 

We are sorry to hear you are having trouble opening the XD file. Would you mind telling us if it's a cloud document or a local document? If cloud, please try to open the file from assets.adobe.com and see if you can download the file and open it. What is the OS and XD version of your machine? 

 

Please try to restart the machine and see if that helps.

 

We will try our best to help.

 

Thanks,

Harshika

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May 06, 2020 0
Adobe Employee ,
May 11, 2020

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Hi there,

 

We would like to follow up here if the issue has been resolved or not. Please let us know if you need further assistance on the issue. We would be happy to help.

 

Thanks,

Harshika

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May 11, 2020 0