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[Crash/load]-Cloud Document won't open - Says it's still syncing in XD

New Here ,
Mar 30, 2020

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But's it's not syncing with any other computer. How can I fix this. I need to keep the same file, not create a new one.

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Open and save docs, Product performance

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[Crash/load]-Cloud Document won't open - Says it's still syncing in XD

New Here ,
Mar 30, 2020

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But's it's not syncing with any other computer. How can I fix this. I need to keep the same file, not create a new one.

Topics

Open and save docs, Product performance

Views

84

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Mar 30, 2020

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Hi there,

 

We are sorry to hear you are having trouble opening the cloud document in XD. Would you mind trying the steps mentioned in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html?

 

Let us know if that helps.

 

Thanks,

Harshika

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