When trying to open a spesific cloud document in Adobe XD.
1) Open the cloud document in the latest version of Adobe XD on Mac
2) A dialog appears: Connecting (stays for 10-15 seconds)
3) A new dialog appears: Unsaved changes - Your document has unsaved changes ... Save as or Discard Local Changes. Select "Discard Local Changes".
4) A new dialog appears: Something went wrong. Close and reopen the document to continue working. (Error 2144). Close document.
5) Press the "Close document" button and try again. The same thing happens.
Is there a known workaround for this issue? Anything I can to do wipe the unsaved changes and restore the cloud document to a working state? I tried saving the document as a new cloud document. There are two major issues with this:
1) The version history from the original cloud document is gone
2) All the invited members are gone
(We have coediting (beta) enabled for this document.)
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Same error on MAC.
I have the exact same issue but on Windows 10
J'ai la même erreur depuis 1h30. Je suis sous Windows 10.
Same issue here, first time seeing this error today. Was able to eventually open one of the files by restarting XD, but the other one with the same error refuses to work. Stop breaking these files with every update Adobe!
We are sorry to hear you are experiencing issues opening cloud documents in Adobe XD. We would need a few more details like-
We will try our best to help.
Thanks for your reply.
Yes I can confirm that I have tried all the steps as mentioned here: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html
I found that after deleting the file and restoring it, the files is no longer shared with any members of my team. That's a bummer. It still doesn't work. Same error.
I have successfully generated and uploaded log files using the log collector tool.
The following file has been uploaded on Adobe LogCollector Portal:
I will download the file that I have issues with opening as a cloud document, and send you the link to that file on a DM.
Thankfully, this file does only contain a few sketches and mockups, so it's no disaster if we're unable to recover. I have a backup (without an intact version history, though). However, if the same issue had happened to our main design systems file which is being linked to from all our cloud documents, it would have been a disaster for our workflow. So I would appreciate if we could get to the core of the problem and make sure it doesn't happen again.
Here is the screenshot that you requested.
Have this exact same issue. This is absolutely unacceptable. This software isn't beta guys. Get your act together, people's livelihoods are at stake when this type of stuff blows up.
Totaly agree with you. This is not a BETA. People work with this software for there business ans peolple pay for the soft.
Please fix is bug and don't post beta version before testing fiability.
Thank you for your reply !
I followed the procedure "Restore your cloud documents" from your article and it seems to work but I lost all the members I added before the crash and I don't have access to the history anymore. Please keep us in touch if there's an update.
Thank you again,
Here is the message:
Something went wrong
Close and reopen the document to continue working. (Error 2144)
I can't open the file.
This bug is a showstopper. Please provide an update so teams can act accordingly.
My boss and I are also experiencing this same issue with files that were share with us. She's on a PC and I'm on a Mac. This is terrible!
We are sorry for the trouble. The team is aware of the issue and is working on it to fix it. You may see the improvements in the future releases of XD.
We are sorry for the inconvenience.
I'm afraid I don't understand what you mean by "You may see the improvements in the future releases of XD."
Can you please be more specific? Will there be a hotfix for this issue as soon as it's resolved? Or do we have to wait for a possible fix some time in the future?
I second that, this is an unacceptable response. There must be a hotfix for this issue. AGAIN, this is a showstopper bug. ESCALATE.
The issue got fixed in XD 29 version. Please let us know if you are still experiencing issues while opening the cloud document.
Thank you, that's music to my ears. Have a nice day.
Got update this morning, so far so good, thank you
I have the exact same problem… it is so annoying.
You can switch to another computer. Then you can work on your document again.
Does anyone know, where the local changes are saved? I would like to delete them, so this "unsaved changes" dialog disappears and I can work on my file again.
But Adobe doesn't even have a guide on this simple issue…
We understand it could be frustrating for you. The team is aware of the issue and has logged a bug for the issue. You may definitely see the improvements in the future of realeases of XD.
We will update you as soon as we get any updates from the team. We are sorry for the inconvenience.
I am now having the same error. This is a design that I have been working on for weeks, with iterative changes and history with the client. And now this show stopper????? The crash is so bad, that Adobe does not event ask me share the crash report.
I am willing to share the Design file that is cuasing the crash. We have tested trying to open the file on a few different machines and accounts. Same result.
I am sorry to hear you ran into trouble. The issue is still under investigation. Would you mind confirming if it's a shared document? I would also suggest getting in touch with our support team using this link: https://helpx.adobe.com/in/contact.html so that you can get the real time assistance on the issue.
Hope it helps.
Yes, a cloud shared document.
Thank you for sharing the information. The team is working on it and you may definitely see the improvements in the future releases of XD.
However, you may also get in touch with support team if they can share a workaround solution with you.
We are sorry for the inconvenience.