Highlighted

[Crash/Load]-Error code 86 while opening the local file in XD.

New Here ,
Feb 25, 2020

Copy link to clipboard

Copied

Detailed case:

It is a local machine only file not kept inside creative cloud documents. I worked on it over a month or so and it has the latest designs for a quite a few important application modules.

 

While I was working on it there was a power issue occured and my win-10 (build 1909) got restarted. Didn't got a scope to manually save the document. When the pc restarted and tried opening the document it started showing "Error code: 86" this is not a valid xd document.

 

What I've tried so far:

1. Created a new windows user account:

Tried creating a new windows user account. Installed the xd on the new user account. Tried opening the document but same error occured.

 

 

Questions

Q1. Is there anyway I can open this corrupted xd document? I haven't ever stored this document on creative cloud.

Q2. Does xd keeps any temp copy somewhere in "AppData\Local" under windows environment?

Q3. What caused this issue to occure?

 

Any help would be much appreciated.

Thanks. 

 

<The Title was renamed by moderator>

Topics

Crash on windows, Product performance

Views

456

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

[Crash/Load]-Error code 86 while opening the local file in XD.

New Here ,
Feb 25, 2020

Copy link to clipboard

Copied

Detailed case:

It is a local machine only file not kept inside creative cloud documents. I worked on it over a month or so and it has the latest designs for a quite a few important application modules.

 

While I was working on it there was a power issue occured and my win-10 (build 1909) got restarted. Didn't got a scope to manually save the document. When the pc restarted and tried opening the document it started showing "Error code: 86" this is not a valid xd document.

 

What I've tried so far:

1. Created a new windows user account:

Tried creating a new windows user account. Installed the xd on the new user account. Tried opening the document but same error occured.

 

 

Questions

Q1. Is there anyway I can open this corrupted xd document? I haven't ever stored this document on creative cloud.

Q2. Does xd keeps any temp copy somewhere in "AppData\Local" under windows environment?

Q3. What caused this issue to occure?

 

Any help would be much appreciated.

Thanks. 

 

<The Title was renamed by moderator>

Topics

Crash on windows, Product performance

Views

457

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Feb 26, 2020

Copy link to clipboard

Copied

Hi there,

 

I am sorry to hear that you've had to deal with Error 86 after power shutdown in XD file and thanks for trying the troubleshooting steps. I would like to confirm if you've tried restarting the machine, I know it's a basic step but we have seen cases where after restarting the machine file gets open up fine. 

 

If that doesn't help, please try checking the file under temp folder and see if the file exists. If you didn't find the file there I would need a few more details like-

 

  • Which version of XD was used to create the affected file?
  • What is the current version of XD installed in the machine?
  • What is the OS version?
  • Is there any antivirus activated on the machine? If yes, what is the name of antivirus?
  • Was the file edited by more than one designer?
  • What were the last steps performed by you since the error?
  • Name of the Artboard you worked on?

 

We will try our best to help.

 

Thanks,

Harshika

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Feb 26, 2020

Copy link to clipboard

Copied

Hello,

                

Which version of XD was used to create the affected file?

-Adobe XD (27.1.12)

 

What is the current version of XD installed in the machine?

-Adobe XD (27.1.12)

 

What is the OS version?

-Microsoft Windows 10, Version 1903 (OS Build 18362.657)

 

Is there any antivirus activated on the machine? If yes, what is the name of antivirus?

-Yes ,McAfee Antivirus

 

Was the file edited by more than one designer?

-No

 

What were the last steps performed by you since the error?

-What I've tried so far:

1. Created a new windows user account:

Tried creating a new windows user account. Installed the xd on the new user account. Tried opening the document but same error occured.

2. 

The AdobeLogs file has been uploaded on Adobe LogCollector Portal

 

Name of the Artboard you worked on?

 

Thank you

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Mar 11, 2020

Copy link to clipboard

Copied

Hi there, 

 

Were you able to resolve this? I am having the exact same issue. Wondering if a fix was found of if Adobe support were able to correct the file so it is readable once again?

 

Thanks!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jun 02, 2020

Copy link to clipboard

Copied

I am also getting the same error. I have tried everything above but the issue is still going on. I am not able to open that file. 

 

Microsoft Windows 10, Version 1903 (OS Build 18363.836)

 

Adobe XD 29.2.32.3

I have above version in my PC and I have created in the same version.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...