[Crash/Load]-Error code: 88 while opening file in XD.

New Here ,
Nov 04, 2019 Nov 04, 2019

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The message reads: "There was an error opening the file (Error code: 88). This is not a valid XD document." I've tried updating XD and is now verson 24.0.22.19 and my file was saved in my computer. My computer is Windows 10. I appreciate your help, I've gotta get this done by this Friday 😞

 

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Adobe Employee , Jun 24, 2020 Jun 24, 2020
Hi Luca, Sorry for the long wait time. Unfortunately, the team tried their best to investigate on the isssue but it's very difficult for the team to work on 0KB file. We would request you to please share the filewith us over a PM so that we can escalate it to the team for further investigation. Please make sure the file size is not 0KB. Note: Please add the URL of this post over a PM for reference. Thanks, Harshika

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Adobe Community Professional ,
Nov 04, 2019 Nov 04, 2019

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Try opening the file from  XD > File > Open > XD file.

Vishu Aggarwal
Adobe Certified Instructor, Professional and Expert

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New Here ,
Nov 04, 2019 Nov 04, 2019

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Yup tried, doesn't work for me

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Adobe Employee ,
Nov 05, 2019 Nov 05, 2019

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Hi Legendl

 

Sorry that you're getting Error code 88 while opening the file. I would to know if you can try to open this file on another machine and check if that works for you. 

 

In case the issue persists, please share the file so that we can investigate appropriately. 

 

Thanks,

Atul_Saini

 

 

 

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Adobe Employee ,
Nov 05, 2019 Nov 05, 2019

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Question - is this a cloud document or a local document that is giving you this error?

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Adobe Employee ,
Nov 05, 2019 Nov 05, 2019

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Looked up the error on our side, and I'm wondering if you can go to the listing in your File Explorer and tell me how large the file is.

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New Here ,
Mar 05, 2020 Mar 05, 2020

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I'm also having the exact same issue but my file size is ZERO!!! not sure why this has happend.

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Adobe Employee ,
Mar 05, 2020 Mar 05, 2020

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Hi Stefan, 

 

Sorry to hear you are having trouble opening the file in XD. Would you mind sharing the OS and XD version of your machine? Is it a cloud docuemnt or a local document?

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Mar 05, 2020 Mar 05, 2020

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Local doc.

os: mac OS Mojave (version10.14.3)

xd version: 27.2.12.4, creative cloud sync 4.3.28.24

 

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Adobe Employee ,
Mar 05, 2020 Mar 05, 2020

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Thank you for sharing the additional information. Is it happening with a specific file or all the files? Have you tried to rename the file and then try to open the file? Before renaming make sure to copy the original file for the backup purpose.

 

Let me know if that helps.

 

Thanks,

Harshika

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New Here ,
Mar 05, 2020 Mar 05, 2020

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Its a Specific file.

I've duplicated the file, renamed it and tried to reopen. No luck!

It still says 0kb  file size.

i recently updated my XD software, beforehand it was working perfectly.

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Adobe Employee ,
Mar 05, 2020 Mar 05, 2020

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Thanks for trying the steps. Is it possible for you to share the file with me over a private message so that we can test at our end? You may upload the file to a shared location such as Creative Cloud app and share the url with me.

 

I will try my best to help.

 

Thanks,

Harshika

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New Here ,
Nov 13, 2019 Nov 13, 2019

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Hello, 

I am experiencing error code 88 after trying to open a file saved in the cloud. It says the file size is 0 kb. I had a decent amount of work done last night (most recent time on the file).

Thank you for your time.

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Adobe Community Professional ,
Nov 13, 2019 Nov 13, 2019

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Try downloading the file from the cloud to the local storage and then try opening the file. 

Vishu Aggarwal
Adobe Certified Instructor, Professional and Expert

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New Here ,
Nov 13, 2019 Nov 13, 2019

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I have tried this already. The downloaded file does not work either and the file size is 0kb

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New Here ,
May 19, 2020 May 19, 2020

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Today I've found my work file on XD completely corrupted, the same situation stated by other users here: https://community.adobe.com/t5/adobe-xd/crash-load-error-code-88-while-opening-file-in-xd/m-p/107137...

 

Already tried the suggested tips with no success.

 

Currently the XD document is at 0 bytes with the following error thrown on opening:

 

Screenshot 2020-05-19 at 10.44.55.png

 

The file was on local environment, not synced with the cloud. Here's my specifications:

 

Mac OS X 10.15.4

XD ver. 29.0.32.13

 

A solution to this in other to save my work would be appreciated.

 

Thanks in advance.

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Adobe Employee ,
May 19, 2020 May 19, 2020

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Hi there,

 

Sorry to hear you are experiencing issue with Adobe XD. If you've tried the steps mentioned in the post shared. Please share the file with me over a private message so that we can check at our end. 

 

You may upload the file to a shared location such as Creative Cloud app or Dropbox and share the url with me over a private message.

 

Note: Please share the url of the post over a PM for reference.

 

Thanks,

Harshika

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New Here ,
May 19, 2020 May 19, 2020

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Hi Harshika, 

 

I just sent you a direct CC link via PM. 

 

Thanks for your assistance.

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New Here ,
May 22, 2020 May 22, 2020

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Hi, any news about my file?

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Adobe Employee ,
Jun 04, 2020 Jun 04, 2020

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Sorry for the delay in response. I have logged a bug for your file so that the team can investigate on it. I will update you as soon as I hear back from the team.

 

I am sorry for the inconvenience.

 

Thanks,

Harshika

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Adobe Employee ,
Jun 09, 2020 Jun 09, 2020

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Hi Luca,

 

Thank you for your patience. The team would like to know  if you have run some export operations before upgrading XD? The XD document found at the link below has ZERO bytes. Do you mind sharing another XD document for testing?

 

Thanks,

Harshika

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New Here ,
Jun 10, 2020 Jun 10, 2020

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Hi, I don't remember to be honest, probably yes. I mean I was used to work with that file with no problem, then I remember that Xd has been uodated by the CC clienr and the day after I"ve found the file corrupted. Unfortunately I don't have any backup, that one you have is the only one, in fact It would be awesome if you could fix it to get its content.Bests,Luca 

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Adobe Employee ,
Jun 10, 2020 Jun 10, 2020

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Thank you for the information. I will share the same with the team and will get back to you with more updates.

 

I really appreciate your patience and cooperation while we are investigating on the issue.

 

Thanks,

Harshika

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Adobe Employee ,
Jun 24, 2020 Jun 24, 2020

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Hi Luca,

 

Sorry for the long wait time. Unfortunately, the team tried their best to investigate on the isssue but it's very difficult for the team to work on 0KB file.

 

We would request you to please share the filewith us over a PM so that we can escalate it to the team for further investigation. Please make sure the file size is not 0KB.

 

Note: Please add the URL of this post over a PM for reference.

 

 

Thanks,

Harshika

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New Here ,
Jul 10, 2020 Jul 10, 2020

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Same thing is happening to me on here. XD is exporting files with 0 bytes. Need urgent help! 

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