Highlighted

[Crash/Load]-Unable to create new project in Adobe XD on my Macbook Air (spinning beach ball).

New Here ,
Feb 17, 2020

Copy link to clipboard

Copied

I'm getting the spinning beach ball when trying to create a new project using the Web template. I've tried several times but it remained frozen - even after waiting up to 15 minutes - and I had to force quit each time. Running version 27.0.12 (Starter)

 

System specs:

MacBook Air (13-inch, Mid 2013)

1.7 GHz Dual-Core Intel Core i7

8 GB 1600 MHz DDR3

Intel HD Graphics 5000 1536 M

 

<The Title was renamed by moderator>

 

 

Hi there,

 

We are sorry to hear you are having trouble creating a project in XD. Would you mind trying the steps mentioned in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html? If that doesn't help, would you mind telling if it's happening with cloud document or local document? Are you getting any error message when creating a new doucment?

 

We will try our best to help.

 

Thanks,

Harshika

TOPICS
Crash on mac, Product performance

Views

231

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

[Crash/Load]-Unable to create new project in Adobe XD on my Macbook Air (spinning beach ball).

New Here ,
Feb 17, 2020

Copy link to clipboard

Copied

I'm getting the spinning beach ball when trying to create a new project using the Web template. I've tried several times but it remained frozen - even after waiting up to 15 minutes - and I had to force quit each time. Running version 27.0.12 (Starter)

 

System specs:

MacBook Air (13-inch, Mid 2013)

1.7 GHz Dual-Core Intel Core i7

8 GB 1600 MHz DDR3

Intel HD Graphics 5000 1536 M

 

<The Title was renamed by moderator>

 

 

Hi there,

 

We are sorry to hear you are having trouble creating a project in XD. Would you mind trying the steps mentioned in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html? If that doesn't help, would you mind telling if it's happening with cloud document or local document? Are you getting any error message when creating a new doucment?

 

We will try our best to help.

 

Thanks,

Harshika

TOPICS
Crash on mac, Product performance

Views

232

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 17, 2020 0
Adobe Employee ,
Feb 18, 2020

Copy link to clipboard

Copied

Hi there,

 

We are sorry to hear you are having trouble creating a project in XD. Would you mind trying the steps mentioned in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html? If that doesn't help, would you mind telling if it's happening with cloud document or local document? Are you getting any error message when creating a new doucment?

 

We will try our best to help.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 18, 2020 0