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[Crash/Load]-Unable to open the XD file and it keeps on disconnecting.

Community Beginner ,
Feb 04, 2020

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When I have a document in the cloud, XD sometimes looses the connection. When reopening the document, XD asks me to save locally or close the document. I can not get back the the original document.

 

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Data loss, Open and save docs, Share or publish

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[Crash/Load]-Unable to open the XD file and it keeps on disconnecting.

Community Beginner ,
Feb 04, 2020

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When I have a document in the cloud, XD sometimes looses the connection. When reopening the document, XD asks me to save locally or close the document. I can not get back the the original document.

 

<The Title was renamed by moderator>

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Data loss, Open and save docs, Share or publish

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Feb 04, 2020 1
Adobe Community Professional ,
Feb 04, 2020

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Hi, what version of Adobe XD are you using?

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Feb 04, 2020 0
Community Beginner ,
Feb 04, 2020

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AD.png

on a MacOS 10.14.6 (18G2022)

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Feb 04, 2020 0
Adobe Community Professional ,
Feb 04, 2020

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Does this problem occur only with this file or with others? Also, have you checked if there are also updates for the Creative Cloud app?

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Feb 04, 2020 1
Community Beginner ,
Feb 04, 2020

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All is at latest as far as I can see.

 

CC.png

 

 

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Feb 04, 2020 0
Community Beginner ,
Feb 04, 2020

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I have deleted the cloud file and stored in the cloud once more. so far so good, but it is not the experience that I was hoping for.

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Feb 04, 2020 1
Community Beginner ,
Feb 04, 2020

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And again, same problem, plus I can no longer edit text in text areas I created nor can I edit older elements.

How can people work with that thing. Not even the fundamentals work as supposed to.

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Feb 04, 2020 0
Adobe Employee ,
Feb 05, 2020

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Sorry to hear that you're having trouble while editing text in XD. Would you mind trying the same on any other Mac device with operating system 10.15 and share the results with us?

 

We will try our best to help.

 

Thanks,

Harshika

 

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Feb 05, 2020 0
Community Beginner ,
Feb 06, 2020

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Hi Harshika,

 

I would not mind, only my company does not allow me to update to the next release.

Maybe you would want to reach out to your developers or CI/CD people, only testing on the last release is not the best course of action, because people do not always update to the last OS release, obviously.

 

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Feb 06, 2020 0
Contributor ,
Feb 04, 2020

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It happens to me all the time. If I block my workstation and come back few minutes later, Adobe XD tries to reconnect and asks to save a new file or discard my changes. The document is in the cloud too.

 

Windows 10 - 26.0.22

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Feb 04, 2020 1
New Here ,
Feb 05, 2020

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Same issue here

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Feb 05, 2020 0
Adobe Employee ,
Feb 05, 2020

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Hi there,

 

Sorry to hear that you are having trouble using Adobe XD. Would you mind trying the steps mentioned in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

 

Let us know if that helps.

 

Thanks,

Harshika

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Feb 05, 2020 0
Adobe Employee ,
Feb 06, 2020

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For all those of you that are still facing this issue, please send your Adobe ID, location, and phone number to Harshika over a private message. We will get in touch with you for investigation. You can also reach us directly using this link https://adobe.ly/2WYE62m Use the chat button to get started.

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Feb 06, 2020 0
Community Beginner ,
Feb 12, 2020

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The problem no longer occured until now with the folling versions of creative cloud and xd:

 

grafik.png

grafik.png

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Feb 12, 2020 0