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[Crash/Load]-Unable to open XD on mac.

New Here ,
Feb 21, 2020

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I am unable to open Adobe Xd in macOS Catalina Version 10.15.3. Every time I tap on XD, it just won't open. It is not giving any error. No response from it at all.

 

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Crash on mac, How to, Product performance

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[Crash/Load]-Unable to open XD on mac.

New Here ,
Feb 21, 2020

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I am unable to open Adobe Xd in macOS Catalina Version 10.15.3. Every time I tap on XD, it just won't open. It is not giving any error. No response from it at all.

 

<The Title was renamed by moderator>

Topics

Crash on mac, How to, Product performance

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417

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Adobe Employee ,
Feb 24, 2020

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Hi Vaidik,

 

We are sorry to hear you are having trouble launching XD on mac. We would request you to please try the solution mentioned in this article: https://helpx.adobe.com/xd/kb/XD-crashes-mac-10-4-4.html  and if that doesn't help, please share the screenshot of your about XD page.

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
May 19, 2020

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Hey Harshika,

 

I have the same issue as Vaidik!

Basically I can click on the XD icon in the dock, or try to open a project file, or try to open XD from the Finder/Launchpad/Spotlight, and everytime the icon bounces once then nothing stops. Within the Force Quit menu (CMD, ALT, ESC) I can see that XD opens for less than a second and instantly dissapears. No Error message opens, no prompt, Nothing. 

I don't have any external monitors or anything attached to my mac so I cannot follow the suggested solution you gave to Vaidik. 

Any idea what could be the issue? 

 

Thanks for your time.

 

Warm regards,

Dominic

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