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[Crash/Load]- Unable to open XD "Error Presets can't get migrate".

New Here ,
Jan 14, 2020 Jan 14, 2020

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Hi, I'm using XD on a MB HighSierra 2017, but I can't open XD totally or rather save any file. 

While starting XD the error report "presets can`t get migrate" appears. 

 

I have a guest user account, there I have no problems opening XD, the application runs without any error report. But it's unhandiness to switch between my accounts all the time. 

 

I'm very thankful if somebody can help me! 

 

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TOPICS
Crash on mac , Product performance

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Adobe Employee ,
Jan 14, 2020 Jan 14, 2020

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Hi there,

 

We are sorry to hear you are having trouble using Adobe XD. We would request you to please share the XD version of your machine? Are you working on an enterprise network?

 

We will try our best to help.

 

Thanks,

Harshika

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