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[Crash/Load]- Unable to open XD "Error Presets can't get migrate".

New Here ,
Jan 14, 2020

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Hi, I'm using XD on a MB HighSierra 2017, but I can't open XD totally or rather save any file. 

While starting XD the error report "presets can`t get migrate" appears. 

 

I have a guest user account, there I have no problems opening XD, the application runs without any error report. But it's unhandiness to switch between my accounts all the time. 

 

I'm very thankful if somebody can help me! 

 

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Crash on mac, Product performance

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[Crash/Load]- Unable to open XD "Error Presets can't get migrate".

New Here ,
Jan 14, 2020

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Hi, I'm using XD on a MB HighSierra 2017, but I can't open XD totally or rather save any file. 

While starting XD the error report "presets can`t get migrate" appears. 

 

I have a guest user account, there I have no problems opening XD, the application runs without any error report. But it's unhandiness to switch between my accounts all the time. 

 

I'm very thankful if somebody can help me! 

 

<The Title was renamed by moderator>

Topics

Crash on mac, Product performance

Views

92

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jan 14, 2020

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Hi there,

 

We are sorry to hear you are having trouble using Adobe XD. We would request you to please share the XD version of your machine? Are you working on an enterprise network?

 

We will try our best to help.

 

Thanks,

Harshika

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