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[Crash/Load]-XD error message when saving

Community Beginner ,
Apr 02, 2020

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I'm constantly getting the attached error message when trying to save an XD file.  I then have to rename it to save it every time.  I suspect this has something to do with the fact that the folder it is in is syncing to Google Drive but I'm not sure.  I've seen message about this before and it was marked as "Resolved".  It isn't.  Any suggestions?

Screen Shot 2020-04-02 at 10.54.12 AM.png

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Open and save docs, Product performance

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[Crash/Load]-XD error message when saving

Community Beginner ,
Apr 02, 2020

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I'm constantly getting the attached error message when trying to save an XD file.  I then have to rename it to save it every time.  I suspect this has something to do with the fact that the folder it is in is syncing to Google Drive but I'm not sure.  I've seen message about this before and it was marked as "Resolved".  It isn't.  Any suggestions?

Screen Shot 2020-04-02 at 10.54.12 AM.png

TOPICS
Open and save docs, Product performance

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289

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Apr 02, 2020 0
Adobe Employee ,
Apr 02, 2020

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Hi there,

 

Thank you for reaching out and sorry to hear you ran into trouble while saving the file. If I heard you right, you are getting this error while saving the file to the google drive? 

 

Please let me know if I misunderstood your question. I will try my best to help.

 

Thanks,

Harshika

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Apr 02, 2020 0
Community Beginner ,
Apr 03, 2020

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I'm saving it to a folder on my computer that syncs with Google Drive, yes.

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Apr 03, 2020 0
Adobe Employee ,
Apr 03, 2020

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Thank you for the confirming that. Would you mind sharing the screenshot of your about XD info page? Are you facing the issue with every file or with a specific file?

 

I will try my best to figure out the issue.

 

Thanks,

Harshika

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Apr 03, 2020 0
Community Beginner ,
Apr 08, 2020

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It seems to save fine with I create a file for the first time.  But when I modify the file and try and save the changes it gives me the error message.  I often have to save the file under a different name every time I have to save changes.

 

Screen Shot 2020-04-08 at 3.10.03 PM.png

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Apr 08, 2020 0
Adobe Employee ,
Apr 08, 2020

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Hi there,

 

Thanks for sharing additional details. I'd request if you can try the steps mentioned below and share your observation:

 

  1. Please try saving the same file by doing a save as on a different location with the same name and check if you are able to save it.
  2. Please turn off the synch for Google drive for testing purpose and then save the file on the same google drive folder on your computer and check if you are still getting that error when saving the file after making changes.

 

Regards

Rishabh

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Apr 08, 2020 1
Community Beginner ,
Apr 14, 2020

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This is not the correct answer.  I'm still having the same problems.  It's almost constant now.

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Apr 14, 2020 0
Adobe Employee ,
Apr 14, 2020

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Sorry for the confusion. I think the response worked for you previously. If not, could you please get in touch with our support team using this link: https://helpx.adobe.com/in/contact.html for real time assistance on the issue.

 

Please let us know if you face any trouble connecting with the team. We'd be happy to help.

 

Thanks,

Harshika

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Apr 14, 2020 0