[Crash/load\ - XD freezing/crashing on zoom in

Explorer ,
May 27, 2021 May 27, 2021

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I've posted about this issue previously. The symptoms have changed slightly but remain largely the same:

Performing zoom operations can sometimes freeze the specific XD window that was being zoomed in. 

 

System & Environment:

 

A few notes on the behavoir:

  • Previously this was triggered by performing many zoom operations quickly (by left-clicking the mouse in quick succession). 
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Crash on windows, Known Issue

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Explorer ,
May 27, 2021 May 27, 2021

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The originaly post was submitted accidentally and since these community forums provide no way to update or delete a post I will have to continue here:

 

Note: This issue is hard to reproduce. It doesn't happen every time I attempt to zoom in but it does happen almost every day. The only fix is to force quit Adobe XD and restart it. Previous versions of XD had a similar bug but you were still able to save your work. That is however no longer the case and real data loss is a possibility. I try and save as often as possible to avoid this but it has still forced me to redo work a few times.

 

System & Environment:

Adobe XD Version 40.0.22.12

Creative Cloud Sync 4.11.0.12

Windows 10 Home Version 2004 OS Build 19041.985

Ryzen 3600X

16GB 3200Mhz

EVGA RTX 2060KO 

 

Steps to reproduce:

  • Open an XD project
  • Zoom out to ~60 percent, such that the entire artboard is visible in the window
  • preform a tight zoom operation by clicking and dragging the mouse in a small area on the artboard
  • The XD window the zoom operation was preformed in will become unresponsive

 

A few notes on the behavoir:

  • Previously this was triggered by performing many zoom operations quickly (by left-clicking the mouse in quick succession). This new bug however occurs after a very large zoom operation is performed by clicking and dragging in a small area from far away.
  • In previous versions of XD the window canvas would freeze, but users could still preform keyboard shortcuts (ctrl+s would still save the current project). This is no longer the case as XD freezes up completely
  • A large CPU usage and memory increase can be seen when XD freezes like this (see screenshot)
  • Other XD windows are unaffected when a project window freezes this way

 

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Community Beginner ,
Jun 04, 2021 Jun 04, 2021

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I too have been getting this issue from the very start of using Adobe XD a few years ago, to even now. I use it regularly.

 

Happens at least once while using Adobe XD. When zooming in and out quickly (quickly clicking the mouse left button) the whole screen freezes. It used to be that you could still save the document when it was in this state, forcing you to force quit, and then re-open, but now you can't even save it at feels more like a regular crash.

This happens on both local documents AND cloud documents, and small simple projects as well as much larger projects. There doesn't seem to be a consistency in projects / system, other than Adobe XD bug. I find it difficult to understand why Adobe cannot replicate this bug when it is happening so often.

 

I have a similar system (however this bug has been apparent for a number of years):

Adobe Creative Cloud - version 5.4.5.550
Adobe XD - version 40.1.22
GeForce RTX 2060 SUPER
AMD Ryzen 9 3900X
64 GB RAM
Windows 10 64bit

Usually have Google Chrome open on another window as well as Photoshop 2021. Other Apps running include Slack, Razer Synapse.

It would be great to try to resolve this. I've been an advocate of Adobe XD for many years, but when you see so many good things happening with software like Figma, and simple bugs like this one not being resolved, its becoming increasingly difficult to promote it.

Please resolve, Adobe Team.





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Community Beginner ,
Jun 04, 2021 Jun 04, 2021

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I may have a suggestion for this bug:

 

Is there a way to DISABLE the drag zoom feature i.e. when you select the zoom icon and then click and drag to zoom, this could be conflicting with regular zoom in and zoom out. I've noticed that there's no dely on this tool activating, so could easily be getting confused between performing one operation over another.

This may be more apparent to those who have more sensitive mouse and if they are clicking rapidly to zoom in and zoom out, but then move the mouse slightly, it could be messing up between one or the other.

 

I personally never use the drag zoom feature and always just click to zoom in and out. It could be that if im moving my mouse slightly when doing this that its affecting it.

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Adobe Employee ,
Jun 06, 2021 Jun 06, 2021

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Hi there,

 

We understand your frustration and sorry for the trouble. Would you mind generating Adobe logs and Crash Dumps and upload them to a shared location such as CC or Dropbox and share the URL with me over a private message so that I can escalate your bug to the team for investigation?

 

We will try our best to help.

 

Thanks,

Harshika

 

 

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