Crash on opening 2 documents at a different time

Community Beginner ,
Mar 29, 2021 Mar 29, 2021

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After march update to 38.0.12, always like this when openning 2 XD documents, and after that it will be not responding.
Detail is :
1. I opened 1 document until done, everything was normal

2. After 2 second I open another document and it happens
3. Both 2 documents is opened but I cannot click anything, when I randomly click everywhere my task manager says "not responding"

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Adobe Employee ,
Mar 30, 2021 Mar 30, 2021

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Hi Syukri,

 

We are sorry to hear you are crash while opening two documents in XD. Would you mind sharing the OS and XD versions of your machine? Could you please generate Adobe logs and Crash dump along with the XD file and upload them to a shared location such as Creative Cloud or Dropbox and share the URL with us over a PM?

 

We will try our best to help.

 

Thanks,

Harshika

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Community Beginner ,
Apr 04, 2021 Apr 04, 2021

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https://www.dropbox.com/s/aeo96s7if90o3qt/XD.exe.13648.dmp?dl=0
Hi Harshika, Thank you for your response,

There is dump file base on tutorial on collecting crash dump file.
Maybe for additional info, the app is never crash it just not responding, and its always end task in task manager by my self. And before 38.0.12 update i ussualy openning 2-3 XD files (sometimes 4) at the same time and my PC never have any problem with high RAM and proccessor usage.


 Any way there is another XD update last week and its make better, but some times its happen again.


Thank you,

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Community Beginner ,
Apr 04, 2021 Apr 04, 2021

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Sorry I forgot, my OS is windows 10

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