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[Crash on Windows] Cloud file out of sync after connection shortage, lost work

Contributor ,
Aug 21, 2020

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Windows 10 pro, XD 31.2.12.24, Creative Cloud sync 4.3.51.3.

 

I was working in a massive file that is in Cloud. Coedit is set and I was working in the file with a colleague. I had a connection problem while working, got connection again and continue working, but only at the end of the day, when I was saving the file to close it, I receive a message that my local editions couldn't get save and ask me what to do (save as, discard changes, etc).

 

What annoys me the most is that all of the time the file was showing the little cloud icon, so it hadn't to be the case to lose my work.

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[Crash on Windows] Cloud file out of sync after connection shortage, lost work

Contributor ,
Aug 21, 2020

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Windows 10 pro, XD 31.2.12.24, Creative Cloud sync 4.3.51.3.

 

I was working in a massive file that is in Cloud. Coedit is set and I was working in the file with a colleague. I had a connection problem while working, got connection again and continue working, but only at the end of the day, when I was saving the file to close it, I receive a message that my local editions couldn't get save and ask me what to do (save as, discard changes, etc).

 

What annoys me the most is that all of the time the file was showing the little cloud icon, so it hadn't to be the case to lose my work.

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Crash on windows

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26

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Adobe Employee ,
Aug 24, 2020

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Hi Franco,

 

Sorry to hear you are unable to save the file. Would you mind checking if you're able to see the history of the file as mentioned here: https://helpx.adobe.com/xd/help/collaborate-coedit-designs.html#dochistory?

 

If yes, please copy the changes into the new file and let us know if that helps.

 

Thanks,

Harshika

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