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[Crash on windows] XD keeps crashing when is not in use

Contributor ,
Jul 08, 2020

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I'm getting this error quite often. I keep XD open and go out to have lunch and for a break and when I'm back, XD has closed and shows this message when I open XD again.

Fortunately I didn't lose any work, but it's quite annoying.

 

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Hi Franco,

 

Could you please update XD to the latest version and let us know if the issue still persist?

 

Regards
Rishabh

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Crash on windows

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[Crash on windows] XD keeps crashing when is not in use

Contributor ,
Jul 08, 2020

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I'm getting this error quite often. I keep XD open and go out to have lunch and for a break and when I'm back, XD has closed and shows this message when I open XD again.

Fortunately I didn't lose any work, but it's quite annoying.

 

Capturar.PNG

 

Hi Franco,

 

Could you please update XD to the latest version and let us know if the issue still persist?

 

Regards
Rishabh

TOPICS
Crash on windows

Views

90

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Jul 08, 2020 0
Adobe Employee ,
Jul 09, 2020

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Hi there,

 

Sorry to hear about the trouble. If it happens again, could you please share the system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Please add the logs to shared storage and then you can share the link here or privately by clicking on my name. We'll try our best to help you with it.

 

Note: While sending a DM, please add this discussion link in the DM.

 

Regards

Rishabh

 

Regards

Rishabh

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Jul 09, 2020 0
Adobe Employee ,
Jul 16, 2020

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Hi Franco,

 

I would like to follow up on your issue. Would you mind confirming if your issue has been resolved? If so, could you please share the solution that worked for you? If not, please share the information asked by Rishabh.

 

We will try our best to help.

 

Thanks,

Harshika

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Jul 16, 2020 0
Contributor ,
Jul 16, 2020

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Hello Rishabh and Harshika!

Early this week I uninstalled and reinstalled Adobe XD, but the problem still happened. 

I used the log collector and got the link
AdobeLogs_20200716_053410_080-win.zip

 

I sent this information for Rishabh on DM

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Jul 16, 2020 1
Adobe Employee ,
Jul 20, 2020

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Thanks for sharing the Logs Franco. I am escalating this further and will update this discussion as soon as I hear from the team.

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Jul 20, 2020 1
Adobe Employee ,
Jul 27, 2020

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Hi Franco,

 

Could you please update XD to the latest version and let us know if the issue still persist?

 

Regards
Rishabh

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Jul 27, 2020 0