Crash report for "Adobe XD" pop up window

New Here ,
Nov 12, 2020

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Hi,

 

Each time I open Adobe XD, Crash Report for "Adobe XD" appears. Previously I didn't experience a crash though! Seems like that popup pops all the time I open XD (and it's very annoying)

 

Thanks!

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Crash on windows

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Crash report for "Adobe XD" pop up window

New Here ,
Nov 12, 2020

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Hi,

 

Each time I open Adobe XD, Crash Report for "Adobe XD" appears. Previously I didn't experience a crash though! Seems like that popup pops all the time I open XD (and it's very annoying)

 

Thanks!

TOPICS
Crash on windows

Views

105

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Nov 12, 2020 1
Adobe Employee ,
Nov 12, 2020

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Hi Murat,

 

Sorry to hear about the trouble. Could you please share a few more details like:

 

  1. The version of XD and the Operating System.
  2. Does this happen after resuming the computer from sleep mode specifically?
  3. If the version of XD is 34.4, please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Regards

Rishabh 

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