Crash when using library (unusable!)

New Here ,
May 11, 2021 May 11, 2021

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Adobe XD crashes when trying to use any library. Even scrolling through assests make it crash. 

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Crash on windows

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Adobe Employee ,
May 11, 2021 May 11, 2021

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Hi there,

 

Sorry to hear about the trouble. We'll need few more details to troubleshoot this:

 

  1. The version of XD and OS.
  2. Is this happening with a specific library or multiple libraries?
  3. Is this happening while working on a specific file or multiple files?
  4. Have you checked with any other users if they are also facing similar issues with this library?

 

We're here to help just need more information.

 

Regards

Rishabh

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New Here ,
May 11, 2021 May 11, 2021

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Hi Rishabh,

 

Thanks for the quick response. 

 

1. Adobe XD v 40.0.22 + Microsoft Windows 10 Enterprise 10.0.19041 Build 19041

2. Is happening for all shared libraries. We use shared libraries with colleagues.

3. Is happening in shared files and self-owned cloud documents.

4. We are having the issue with 3 out of 4 team members (all running the same version of XD and Windows). The 4th team member that isn't having this issue works on Mac.

 

Hope this helps.

 

Kind regards,

 

Arjan

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Adobe Employee ,
May 14, 2021 May 14, 2021

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Hi Arjan,

 

I am sorry for the delay in response and thanks for sharing the info. If you're still experiencing the issue then I would request you to please create a case, or initiate a chat from the Admin Console's support tab if you're a System or Support administrator using this link: https://helpx.adobe.com/contact/enterprise-support.cc.html


If not, then contact your admin and ask them to create a case or start chat through the admin console so that our Enterprise team can directly take care of your issue.

 

We are sorry for the inconvenience.

 

Thanks,

Harshika

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