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Crashes after reordering layers

New Here ,
Jul 08, 2020

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Follwoing latest update (v30.2.12) the Layers sidebar keeps freezing when trying to reorder layers. If I closethe app and repopen, I can reorder one layer and then it crashes at the secind attempt. Consistent. 1st attempt works, 2nd crashes.

It used to happen before every once in a while but following latest update it happens every time.

Hi Ranglik,

 

Thanks for sharing the information asked. The attached video seems to be unavailable. We also have the current version of XD available 30.3. Could you please update and let us know if you're still experiencing the issue? If yes, please share the video again along with the logs using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html over a private message with me.

 

Note: Please share the URL of the post over a PM for reference.

 

We are here to help.

 

Thanks,

Harshika

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Crashes after reordering layers

New Here ,
Jul 08, 2020

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Follwoing latest update (v30.2.12) the Layers sidebar keeps freezing when trying to reorder layers. If I closethe app and repopen, I can reorder one layer and then it crashes at the secind attempt. Consistent. 1st attempt works, 2nd crashes.

It used to happen before every once in a while but following latest update it happens every time.

Hi Ranglik,

 

Thanks for sharing the information asked. The attached video seems to be unavailable. We also have the current version of XD available 30.3. Could you please update and let us know if you're still experiencing the issue? If yes, please share the video again along with the logs using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html over a private message with me.

 

Note: Please share the URL of the post over a PM for reference.

 

We are here to help.

 

Thanks,

Harshika

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Adobe Employee ,
Jul 09, 2020

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Hi there,

 

Sorry to hear about the trouble. Could you please share a few more details like:

 

  1. The version of the Operating System.
  2. Is it happening on all the files or on a specific file?
  3. Will it be possible for you to share a small video of what exactly is happening at your end?

 

We're here to help, just need more information.

 

Regards

Rishabh

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New Here ,
Jul 10, 2020

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Hi Rishabh,

  1. Windows 10 Enterprise Version 10.0.17134
  2. Not file specific
  3. See attached

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Adobe Employee ,
Jul 16, 2020

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Hi Ranglik,

 

Thanks for sharing the information asked. The attached video seems to be unavailable. We also have the current version of XD available 30.3. Could you please update and let us know if you're still experiencing the issue? If yes, please share the video again along with the logs using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html over a private message with me.

 

Note: Please share the URL of the post over a PM for reference.

 

We are here to help.

 

Thanks,

Harshika

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