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crashes in adobe XD 33.1.12

New Here ,
Sep 28, 2020

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I coundtuied to work on an previuse project in Adobe XD 33.1.12 on MacOS Catalina

BUT it crashes as soon as i paste or write in Arabic with out any message

 

Please help

TOPICS
Crash on mac, Known Issue, Product performance

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crashes in adobe XD 33.1.12

New Here ,
Sep 28, 2020

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I coundtuied to work on an previuse project in Adobe XD 33.1.12 on MacOS Catalina

BUT it crashes as soon as i paste or write in Arabic with out any message

 

Please help

TOPICS
Crash on mac, Known Issue, Product performance

Views

221

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Sep 28, 2020 0
Adobe Employee ,
Sep 28, 2020

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Hi there,

 

Sorry to hear about the trouble. Could you please share a few more details like:

 

  1. Is this happening while working on a specific file or multiple files?
  2. Is this happening while typing in Arabic or while editing other text or fonts?
  3. If it is happening on a specific file, could you please copy the content of the file onto a new file and then check if it is crashing or not?
  4. Please collect and share system logs: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Regards

Rishabh

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Sep 28, 2020 0
New Here ,
Sep 28, 2020

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Hey,

 

1. Multiple files

2. While pasting Arabic text from notes or eleswhere

 

Thank you

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Sep 28, 2020 0
New Here ,
Sep 28, 2020

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Hey,

 

1. Multiple files

2. While pasting Arabic text from notes or eleswhere and while typing

 

Thank you

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Sep 28, 2020 0
Adobe Employee ,
Oct 01, 2020

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Hi,

 

I would like to understand more about your problem.

1. Can you share a link to a public site from where we can copy text that crashes XD after being pasted?

2. Does it matter whether you are typing inside an area text or a point text?

3. Does it happen if you are using a certain font?

 

Cheers,

M.

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Oct 01, 2020 1
Community Beginner ,
Oct 05, 2020

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Hello Mihnea,

I'm using a Macbook Pro and everytime i open a new text box and start writing in Arabic the XD program crashes immediately, any suggestions, i have the latest version of the Adobe XD.

 

Thanks,
Mo

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Oct 05, 2020 0
Adobe Employee ,
Oct 26, 2020

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Hi,

 

We fixed an issue with the RTL text in the XD 34.1 version. Can you please check it and let us know whether the problem goes away?

 

Cheers,

M.

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Oct 26, 2020 0