Crashes in XD

New Here ,
Jan 18, 2021 Jan 18, 2021

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My XD is Crashing continuously, I have unintalled, Repaired Creative cloud suits and re-installed both, but still the sam issue, can anyone find the soltution , how to fix it?

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Adobe Employee , Jan 19, 2021 Jan 19, 2021
Hi Evan,   We are sorry to hear you are experiencing crash issues with XD. Would you mind sharing the OS and XD version of your machine? Does the memory increases with any specific file open? Have you tried the below steps? Uninstall XD.Quit Creative Cloud Desktop app and kill all related processes from Task Manager.Delete temp files by going to run(Win+r) then %temp%Delete Adobe XD CC folder from C:\Program Files\Common Files\AdobeRestart the computer and install XD   We will try our best to he...

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Community Beginner ,
Jan 18, 2021 Jan 18, 2021

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Just wait for a day....
https://community.adobe.com/t5/adobe-xd/install-solved-can-t-verify-my-subscription-status-windows/m...
I faced this problem before.....
then I do nothing but adobe XD fixed by itself........

 

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Adobe Community Professional ,
Jan 19, 2021 Jan 19, 2021

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Hi, by any chance when you open the software you get a white screen? What OS are you running the software on?

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New Here ,
Jan 19, 2021 Jan 19, 2021

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I have same problem with you...and if you open task manager, the XD use almost 100 % Memory and Process...

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Adobe Employee ,
Jan 19, 2021 Jan 19, 2021

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Hi Evan,

 

We are sorry to hear you are experiencing crash issues with XD. Would you mind sharing the OS and XD version of your machine? Does the memory increases with any specific file open? Have you tried the below steps?

  • Uninstall XD.
  • Quit Creative Cloud Desktop app and kill all related processes from Task Manager.
  • Delete temp files by going to run(Win+r) then %temp%
  • Delete Adobe XD CC folder from C:\Program Files\Common Files\Adobe
  • Restart the computer and install XD

 

We will try our best to help.

 

Thanks,

Harshika

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