Crashing Adobe XD on iPhone 12 Pro

New Here ,
Dec 27, 2020 Dec 27, 2020

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Would really appreciate any help. This issue has become incredibly frustrating. I'm using the latest iOS version 14.3. The problem is not with opening the Adobe XD iPhone app, it's a problem with opening files that I've created on Adobe XD on my MacBook pro (MacOS Big Sur X v11.1. 

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Adobe Employee ,
Dec 28, 2020 Dec 28, 2020

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Hi Sam,

 

Sorry to hear about the trouble. Please share a few more details like:

 

  1. The version of XD on the macOS.
  2. Is the app crashing while opening a file saved on the cloud or while previewing the file on the iPhone using a live USB tethering?
  3. Have you tried re-installing the app on iOS? If not, please try re-installing and let us know how it goes.

 

Regards

Rishabh

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New Here ,
Dec 28, 2020 Dec 28, 2020

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Thanks for helping out Rishabh.

 

1. The XD version on my Mac is Version: 35.3.12.2, Creative Cloud Sync 4.3.71.1

2. The app is crashing while opening a file saved on the cloud. It works fine with USB tethering

3. I reinstalled. The first time I go to open a file, it works, but even though the fonts are installed, it doesn't show them, so I exit out of that file and reopen it again, and it crashes. Seems to happen around 70% loading. Must be related. 

 

Any other ideas?

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Adobe Employee ,
Jan 20, 2021 Jan 20, 2021

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I am so sorry for the delay in response. Could you please update XD to the latest version which is 36.1. and check how it works?

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