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Crashing visualisation

New Here ,
Jun 30, 2020

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Hi everybody
To begin,  i'm french and my english is not very wheel but i will explain you the better i can.

i Work on a prototype for application on XD and when i try it in the visualisation, XD crash automatically when i click on an image.

Do you seen this before? have you got a solution?

I'm in exam period so....😄

Hi there,

 

Sorry to hear about the trouble. Could you please share a few more details like:

 

  1. The version of XD and macOS.
  2. Does XD crash only while working on this specific file?
  3. Is it happening only while clicking on that specific component?
  4. Will it be possible for you to copy the content from that file to a new file and check if it happens there?

 

We're here to help, just need more information.

 

Regards

Rishabh

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Crash on mac

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Crashing visualisation

New Here ,
Jun 30, 2020

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Hi everybody
To begin,  i'm french and my english is not very wheel but i will explain you the better i can.

i Work on a prototype for application on XD and when i try it in the visualisation, XD crash automatically when i click on an image.

Do you seen this before? have you got a solution?

I'm in exam period so....😄

Hi there,

 

Sorry to hear about the trouble. Could you please share a few more details like:

 

  1. The version of XD and macOS.
  2. Does XD crash only while working on this specific file?
  3. Is it happening only while clicking on that specific component?
  4. Will it be possible for you to copy the content from that file to a new file and check if it happens there?

 

We're here to help, just need more information.

 

Regards

Rishabh

TOPICS
Crash on mac

Views

45

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 30, 2020 0
Adobe Employee ,
Jul 01, 2020

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Hi there,

 

Sorry to hear about the trouble. Could you please share a few more details like:

 

  1. The version of XD and macOS.
  2. Does XD crash only while working on this specific file?
  3. Is it happening only while clicking on that specific component?
  4. Will it be possible for you to copy the content from that file to a new file and check if it happens there?

 

We're here to help, just need more information.

 

Regards

Rishabh

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Jul 01, 2020 1
Adobe Employee ,
Jul 20, 2020

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Hi Lenzo,

 

It's been a long time we haven't hear any updates on this issue. We would like to follow up if you are still experiencing the issue or it has been resolved. Please let us know if you need further assistance from us. 

 

We are here to help.

 

Thanks,

Harshika

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Jul 20, 2020 0