Highlighted

Creating a new folder while exporting asset crashes XD.

New Here ,
Oct 09, 2020

Copy link to clipboard

Copied

Hello!

 

Whenever I am exporting assets, in the Save as dialog box, I click create new folder in the bottom left, it crashes the whole of XD. It freezes and then I also can't force quit the application so then I have to force shut down my Mac to then start it all up again. So I try and create all my folders first - is the obvious way around but it shouldn't be doing this.

 

This only ever happens when I create a new folder so I think this is a bug.

Harriet x

 

<The Title was renamed by moderator>

TOPICS
Crash on mac, Product performance

Views

100

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Creating a new folder while exporting asset crashes XD.

New Here ,
Oct 09, 2020

Copy link to clipboard

Copied

Hello!

 

Whenever I am exporting assets, in the Save as dialog box, I click create new folder in the bottom left, it crashes the whole of XD. It freezes and then I also can't force quit the application so then I have to force shut down my Mac to then start it all up again. So I try and create all my folders first - is the obvious way around but it shouldn't be doing this.

 

This only ever happens when I create a new folder so I think this is a bug.

Harriet x

 

<The Title was renamed by moderator>

TOPICS
Crash on mac, Product performance

Views

101

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 09, 2020 0
Adobe Employee ,
Oct 09, 2020

Copy link to clipboard

Copied

Hi Harriet,

 

Sorry to hear you are facing crash issue while exporting an asset into a new folder. I am unable to reproduce the same at my end. A few more details would be helpful like-

 

  • The OS and XD version of your machine.
  • Is it happening with a specific file or all the files?
  • Is it happening with a specific asset or all the assets?

 

We will try our best to help.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 09, 2020 0
New Here ,
Oct 09, 2020

Copy link to clipboard

Copied

Hello! 🙂

 

My OS is 10.15.6 Catalina

XD version is 33.1.12.4

 

Happening with all files, isnt with a specific asset as it's just whenever I click create folder it then just crashes completely or it lets me name the new folder then crashes 

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 09, 2020 0