Creative Cloud Sync is not running correctly Error 3636

Community Beginner ,
May 13, 2021 May 13, 2021

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Just bought a new Macbook pro M1 13". Had a nightmare with migration and Adobe, But I've reinstalled the suite from scratch and photoshop and Lightroom are now working. However, when I open XD I get the Creative Cloud Sync is not running correctly Error 3636 message. 

I've reinstalled latest version of XD and the beta version no luck.

I've uninstalled the Creative Cloud app, no luck, I've signed out, no luck.

I've closed all processes and restarted...no luck.

 

So Adobe, what's next? How can I fix this?

 

 

 

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Adobe Employee ,
May 13, 2021 May 13, 2021

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Hi there,

 

We're so sorry to hear about the trouble. Please try the suggestions shared here: https://helpx.adobe.com/xd/user-guide.html/in/xd/kb/fix-issues-with-xd-cloud-documents.ug.html 

 

If this doesn't work, please uninstall XD using the Cleaner tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and once uninstalled, please re-install and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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Community Beginner ,
May 13, 2021 May 13, 2021

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Thanks for the speedy reply. I've already tried everything in your first suggestion and the second link goes to a 404 page

 

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Adobe Employee ,
May 13, 2021 May 13, 2021

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Sorry for the trouble. I have updated the correct link, so please try that now: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Let us know if this helps or if you need any further assistance.

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