Dead link on sign in button XD

New Here ,
Jan 06, 2021 Jan 06, 2021

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Hi!

 

The XD mobile app can't sign in with Adobe ID on OnePlus 8.The button has a dead link. All the other options has working links.

 

Running latest Android OS and have tried to uninstall/reinstall XD

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Adobe Employee ,
Jan 06, 2021 Jan 06, 2021

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Hi Christian,

 

Sorry to hear about the trouble. Could you please go to Android Settings - Accounts. Delete account corresponding to Adobe ID and then try logging in into Adobe XD and let us know if that helps or if you need any further assistance.

 

Regards

Rishabh

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New Here ,
Jan 06, 2021 Jan 06, 2021

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There are no Adobe accont to be found. Can't add one either.

 

It says that only Adobe applications support acount features

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Adobe Employee ,
Jan 26, 2021 Jan 26, 2021

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Sorry for the delay in response, Christian. Would you mind telling us if you are using XD for free or on a paid plan? Are you able to login to XD on a desktop.

 

We will try our best to help.

 

Thanks,

Harshika

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