Deleted links from manage links are still seen in drop down in Adobe XD.

New Here ,
Nov 15, 2019 Nov 15, 2019

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I can Delete a link in the manage link CC dashboard, but it does not delete from the dropdown within the XD Program. Is there a way to do this?

 

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Adobe Employee , Nov 29, 2019 Nov 29, 2019
Hi All,   We apologies for the frustration and delay in response. The team has already logged a bug for the same behaviour and is working on it fix it. You may see the improvements in the future releases of XD.   We are sorry for the inconvenience.   Thanks, Harshika

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Adobe Employee ,
Nov 15, 2019 Nov 15, 2019

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Hi Austin,

 

Thank you for reaching out and sorry to hear that you're still seeing the deleted links. We would like to know a few more details like-

 

  • Would you mind sharing the OS & XD version of your machine?
  • Have you permanently deleted the links from manage links?

 

Awaiting your response.

 

Thanks,

Harshika

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Adobe Community Professional ,
Nov 16, 2019 Nov 16, 2019

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Can you share screenshots for better understanding problem?. Thanks

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Explorer ,
Nov 20, 2019 Nov 20, 2019

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I've got the same problem. Windows 10 v1903, XD v24.3.22.2

 

Capture 1 :

capture 1.png

The deleted links (red marked) still show in the dropdown. The only remaining link in the manager is the green one

 

Capture 2 :

capture 2.png

When try to update a deleted link any, I receive an error message (erreur 55:84) stating that the link doesn't exist anymore

 

Capture 3 :

cature 3.png

When I click on a deleted link in the XD panel I got a login message even if no password was entered

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New Here ,
Nov 21, 2019 Nov 21, 2019

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We have the exact same problem here. It seems to be impossible to delete links.

I klick on "Links verwalten..." (probably "Manage links..."?) and on the website I delete the links. When I come back to XD they are still there. So I restarted the program but still the same.

I am running:

  • Windows 10, Version 10.0.18362, Build 18362
  • Adobe CC XD with the latest updates (v. 24.3.22.2, CC-sync: 4.3.14.8)

 

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Community Beginner ,
Nov 27, 2019 Nov 27, 2019

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I have the same problem. Already filed a report and submitted a log on 5 Nov 2019.


Windows 10, 1903, 18362.476

Adobe XD - 24.4.22

--------------------------------------
Creative Cloud - 5.0.0.354
Apps - 5.0.0.354
CoreSync - 4.3.16.14
CCX Process - 3.3.3.39
CC Libary - 3.6.15

 

(Edited: Formatting)

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Adobe Employee ,
Nov 28, 2019 Nov 28, 2019

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Thank you for filing a bug with us. Can you provide us with info on the process you followed to file the bug, and if you have a bug number that you can share here for reference and tracking. 

 

Thanks,

Preran

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Explorer ,
Nov 29, 2019 Nov 29, 2019

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I've done that in a previous answer above.

1/ Links are deleted through the online link manager

2/ Links still show in the xd file

3/ Trying to update a deleted link returns an error 55:84 stating that the link doesn't exist anymore (thanks, captain obvious)

4/ Clicking a deleted link from the panel opens the browser to a login page even though no password had ever been entered

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Community Beginner ,
Nov 29, 2019 Nov 29, 2019

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No tracking/bug number as it was reported on Twitter. I PMed to @AdobeXD. Atul & HV have received and acknowledged.

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Adobe Employee ,
Nov 29, 2019 Nov 29, 2019

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Hi All,

 

We apologies for the frustration and delay in response. The team has already logged a bug for the same behaviour and is working on it fix it. You may see the improvements in the future releases of XD.

 

We are sorry for the inconvenience.

 

Thanks,

Harshika

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Community Beginner ,
Nov 29, 2019 Nov 29, 2019

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Thanks for the prompt reply. Looking fowarding!

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Explorer ,
Dec 17, 2019 Dec 17, 2019

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Hi !

New release today, but the bug is still here...

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Adobe Employee ,
Dec 17, 2019 Dec 17, 2019

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Hi there, 

 

We understand you concern & apologize for the frustration. The issue wasn't fixed in the latest update but is expected to make its way into an update early next year.

 

We're sorry for the inconvenience.

 

Thanks,

Harshika

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