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[Design]-Adobe XD toolbar missing.

Community Beginner ,
Apr 07, 2020

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Hello Community, I recently started using Adobe XD and I couldn't find the dropdown toolbar

I called customer service and the representative guided me through several steps using DXDIAG in the windows search bar and asked me to reply to the email he will send with some critical information about my hardware and system 

it's a a link that will open a PDF file that contains my windows version, my graphics, my sound , every little detail about my laptop and he said he will escalate the issue to a higher level and get back to me in 24H

 

My question is : Is it safe to share these critical info with them, bacause I was hacked a couple times in the past by allowing scammer to share my screen with them

my phone call with him seemed genuine and I wasn't suspicious at all, but afterwards I remembered the flaws of sharing crucial info with a third party

Thanks for your advices 

Adobe Community Professional
Correct answer by Dan Rodney | Adobe Community Professional

I think it sounds like you're looking for the menubar, rightfull thinking it should be there... but sadly it does not exist in the Windows version of XD! See this thread and see if that's your issue. https://community.adobe.com/t5/adobe-xd/xd-top-menu-missing-windows/m-p/10795237?page=1

 

Basically, on Windows you have a hamburger menu for file operations and some other things. Otherwise you use the Inspector and Right-click for everything else. I personally think it's a ridiculous design paradigm that Microsoft came up with (and Adobe has followed), but that's supposedly how Universal Windows Platform (UWP) apps are supposed to work!

 

If I misunderstood your issue, please correct me. Also, I would trust Adobe support as this is a professional company, not some scammers.

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[Design]-Adobe XD toolbar missing.

Community Beginner ,
Apr 07, 2020

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Hello Community, I recently started using Adobe XD and I couldn't find the dropdown toolbar

I called customer service and the representative guided me through several steps using DXDIAG in the windows search bar and asked me to reply to the email he will send with some critical information about my hardware and system 

it's a a link that will open a PDF file that contains my windows version, my graphics, my sound , every little detail about my laptop and he said he will escalate the issue to a higher level and get back to me in 24H

 

My question is : Is it safe to share these critical info with them, bacause I was hacked a couple times in the past by allowing scammer to share my screen with them

my phone call with him seemed genuine and I wasn't suspicious at all, but afterwards I remembered the flaws of sharing crucial info with a third party

Thanks for your advices 

Adobe Community Professional
Correct answer by Dan Rodney | Adobe Community Professional

I think it sounds like you're looking for the menubar, rightfull thinking it should be there... but sadly it does not exist in the Windows version of XD! See this thread and see if that's your issue. https://community.adobe.com/t5/adobe-xd/xd-top-menu-missing-windows/m-p/10795237?page=1

 

Basically, on Windows you have a hamburger menu for file operations and some other things. Otherwise you use the Inspector and Right-click for everything else. I personally think it's a ridiculous design paradigm that Microsoft came up with (and Adobe has followed), but that's supposedly how Universal Windows Platform (UWP) apps are supposed to work!

 

If I misunderstood your issue, please correct me. Also, I would trust Adobe support as this is a professional company, not some scammers.

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Apr 07, 2020 0
Adobe Community Professional ,
Apr 07, 2020

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I think it sounds like you're looking for the menubar, rightfull thinking it should be there... but sadly it does not exist in the Windows version of XD! See this thread and see if that's your issue. https://community.adobe.com/t5/adobe-xd/xd-top-menu-missing-windows/m-p/10795237?page=1

 

Basically, on Windows you have a hamburger menu for file operations and some other things. Otherwise you use the Inspector and Right-click for everything else. I personally think it's a ridiculous design paradigm that Microsoft came up with (and Adobe has followed), but that's supposedly how Universal Windows Platform (UWP) apps are supposed to work!

 

If I misunderstood your issue, please correct me. Also, I would trust Adobe support as this is a professional company, not some scammers.

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Apr 07, 2020 1
Community Beginner ,
Apr 07, 2020

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Thanks Dan for your reply, It is actually the Menubar, and itlooks like you got exactly the right explanation as it matches some of my research on the web and I remember I saw ths UWP mentionned in many pages
I also read some people talking about the hamburger Icon on the top left corner but I couldn't find it anywhere

 

I will basically not be able to go further with XD on windows

but I will trust the agent and send them the two links they requested to address my issue to a higher level

 

thanks again for your response

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Adobe Employee ,
Apr 09, 2020

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In addition to Dan's brilliant response. You can also share the case number with us here so that we can check the status of your query and let you know if it's the genuine staff that has worked on your case.

 

Thanks,

Harshika

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