Design is distorted when shared via xd.adobe.com

Community Beginner ,
Mar 31, 2021 Mar 31, 2021

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Several clients complained to us about the bad quality of design shared via xd.aobe.com. All the clients accessing our design on regular PC with different browsers (Chrome, Opera, Firefox) but having the same issues. Some elements of the design are distorted. For us, when we look at the design at xd.adobe.com  however, everything looks good. It's getting so annoying that our upper management is going to ditch adobe altogether. It's getting close to impossible to be sure that a client can see the best result. Please help us to fix it. I've got used to designing in XD already.

 

See screenshots below

 xd_bug_01.jpgxd_bug_02.jpg

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Adobe Employee ,
Apr 01, 2021 Apr 01, 2021

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Hi there,

 

We're so sorry to hear about the trouble. Please share a few sample links for testing along with the version of XD, we'll try our best to help you with it.

 

Regards

Rishabh

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Community Beginner ,
Apr 06, 2021 Apr 06, 2021

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I was in contact with some of the guys from the Adobe Help Centre in chat and on the phone. He confirmed the same glitch on his screen. For obvious reasons, I cannot show the exact file without breaking NDA with our client. I can make a copy of some elements from the file and share the link with you but I am not sure if this would show this glitch https://xd.adobe.com/view/30a7b851-59f9-4447-9397-8598543597dd-65f4/  and the file you can download here https://drive.google.com/file/d/1mwafkL_xsgv67s6gboqnFI2j2z3EbGCP/view?usp=sharing

I tried to make a new link but it still shows the same glitches. 

 

Unfortunately, this glitch makes it impossible to use XD anymore, which is sad, because I did enjoy XD.  I wish people could see this post before they start to use XD.

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Community Beginner ,
Apr 06, 2021 Apr 06, 2021

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XD Version: 38.1.12.2, Creative Cloud Sync 4.9.0.19

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Adobe Employee ,
Apr 13, 2021 Apr 13, 2021

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Sorry for the delay in response. Could you please update XD to 39 version and let us know if that helps?

 

Thanks,

Harshika

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