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Design review link in browser has an extra artboard while previewing

Explorer ,
Apr 14, 2020

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Hi there,

Mac 10.15.3. XD 28.3.12.7

- Created three large costume size artboards

- Created Share link - Design Review

- Opened link on browser - Chrome

- First artboard was a mobile sized empty artboard - see link below
https://xd.adobe.com/view/41f31ec4-eb72-49d3-6fe5-efd48aed89f6-37c2/

 

Is it expected?

 

Thanks!

C

 

{Renamed By MOD}

Thank you for your patience. I see in layers panel that there is an extra artboard ((iPhone xs/xr) before Artboard 1 which is not visible in the canvas. Could you please try deleting the artboard from the layers panel and then try to preview the link?

 

Let me know if that helps.

 

Thanks,

Harshika

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Design review link in browser has an extra artboard while previewing

Explorer ,
Apr 14, 2020

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Hi there,

Mac 10.15.3. XD 28.3.12.7

- Created three large costume size artboards

- Created Share link - Design Review

- Opened link on browser - Chrome

- First artboard was a mobile sized empty artboard - see link below
https://xd.adobe.com/view/41f31ec4-eb72-49d3-6fe5-efd48aed89f6-37c2/

 

Is it expected?

 

Thanks!

C

 

{Renamed By MOD}

Thank you for your patience. I see in layers panel that there is an extra artboard ((iPhone xs/xr) before Artboard 1 which is not visible in the canvas. Could you please try deleting the artboard from the layers panel and then try to preview the link?

 

Let me know if that helps.

 

Thanks,

Harshika

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540

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Apr 14, 2020 0
Adobe Employee ,
Apr 14, 2020

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Hi Clara,

 

Thanks for reaching out. The preview should be as per the design, so if the file doesn't have such an artboard then this isn't expected. Will it be possible for you to share a screenshot of the artboard how it looks on Adobe XD or if you can share the file with us? Also, I see that Adobe XD is not up to date, I'd recommend updating it to the latest version and then try recreating the link.

 

Regards

Rishabh

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Apr 14, 2020 1
Explorer ,
Apr 14, 2020

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Hello Rishabh,

 

Attaching my file here. As you can see, there is no mobile (iPhone xs/xr) artboard on the working file.

 

Regarding updating XD, we, as a team (about 20 of us), have different Updates available to us. For example, I updated to the lastest version but my co-worker who owns the file didn't. So I was not able to access it and had to downgrade the XD version. To avoid this type of issues, we are only updating monthly when the major update is out (XD29 next). I believe this is a known issue so we are just waiting when having different XD versions won't block us from work.

 

Please let me know if any question.

 

Thanks!

Clara

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Apr 14, 2020 0
Adobe Employee ,
Apr 14, 2020

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Hi Clara,

 

We are unable to see any attached file. Could you please upload the file to a shared location such as Creative Cloud or Dropbox and share the url with us? We'd also request you to please share the screenshot of your design in prototype mode showing all the interactions?

 

We'll try our best to help.

 

Thanks,

Harshika

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Apr 14, 2020 1
Explorer ,
Apr 14, 2020

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Hi Harshika,

 

It seemed like I could just drag/drop a file here, but, yes, I didn't see any file attached.

 

I added the file to my Creative Cloud folder, but not sure you have access to that. I also created this link with WeTransfer. Can you access it? (My DropBox account is full for now)
https://wetransfer.com/downloads/339b9307d5209b5ebb52d966b526568a20200414221134/ecd60c10e734ed60d38e...

There are no interactions with any of the artboards.

 

Thanks!!!

C

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Apr 14, 2020 1
Adobe Employee ,
Apr 14, 2020

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Thanks for sharing the file, Clara. I am downloading the file and will investigate on it. I will get back to you on this shortly.

 

Thank you for your patience.

 

Thanks,

Harshika

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Apr 14, 2020 0
Adobe Employee ,
Apr 14, 2020

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Thank you for your patience. I see in layers panel that there is an extra artboard ((iPhone xs/xr) before Artboard 1 which is not visible in the canvas. Could you please try deleting the artboard from the layers panel and then try to preview the link?

 

Let me know if that helps.

 

Thanks,

Harshika

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Apr 14, 2020 1
Explorer ,
Apr 14, 2020

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Hi Harshika,

 

Yes, updated the link on the browser above for the Shared file and the mobile artboard isn't there anymore. Wondering why wasn't that artboard visible on the canvas?

 

Thank you for all your attention!

C

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Apr 14, 2020 1
Adobe Employee ,
Apr 15, 2020

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Great. I am not quite sure, may be it accidently got added and got hidden on the canvas. We can only asssume what happened. 🙂

 

Thanks,

Harshika 

 

 

 

 

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Apr 15, 2020 2