[Design]- Shadows are breaking in the share links in XD.

Community Beginner ,
Feb 20, 2020 Feb 20, 2020

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If I use the object 'with Shadow', it is not rendered properly in the shareable link (refer the image below). I have been facing this issue recently after the version update 25.3.12.1. It is impacting my work. Any help??

Issue in Adobe XD.png

I have observed this issue is appearing in Full screen with 100%. If I zoom the browser In/out it looks fine. 

 

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Design, Product performance, Share or publish

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Adobe Employee ,
Feb 20, 2020 Feb 20, 2020

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Hi there,

 

We are sorry to hear you are experiencing issue with shadows in XD link. I am unable to reproduce the issue at my end on windows machine on the latest version of XD. Would you mind telling if it's happening with a specific file or all the files?

What is the OS and XD version of your machine? Is it possible for you to share a short video of the workflow for better understanding?

 

We will try our best to help.

 

Thanks,

Harshika

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Community Beginner ,
Feb 20, 2020 Feb 20, 2020

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Hello Harshika,

Thanks for your reply. It is not happening for all the files to say. Even this one was working fine before but the issue suddenly pitched in with no reason. I didn't even update that link in recent days. 

 

Adobe XD version - 27.1.12.4

OS - Windows 10

 

I'll share the link for your reference:

https://xd.adobe.com/view/3074362c-0536-4c77-51de-ffabb514443d-4645/?fullscreen

(open in full screen view)

 

I tried this link in Chrome ver.79 & Firefox ver.72 browsers

 

If you want, I send the file as Direct message.


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Adobe Employee ,
Feb 27, 2020 Feb 27, 2020

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Hi Balamurugan,

 

Sorry for the dealy in response. I opened the link in chrome browser and this is how it is shown at my end. Please see the attached image below

 

shadow.png

 

Is it similar at your end as well? If not, please share the file with me over a private message. I will investigate at my end.

 

Thanks,

Harshika

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Community Beginner ,
Feb 28, 2020 Feb 28, 2020

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Hello Harshika,

Thanks for your response. The issue still remains at my end and even it is continuing in the new file created. I have opened the same URL I gave you in different browers, it it renders properly only in IE11 and Edge, Firefox and Chrome has the issue.

 

Please look at the below images:

1. Chrome
2. Firefox
3. Edge

Chrome v79Chrome v79

Firefox v73Firefox v73EdgeEdgeI'll share you the file in private message. Thank you for your support.

 

Kind regards,

Balamurugan

 

 

 

 

 

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New Here ,
Mar 22, 2021 Mar 22, 2021

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I think this is system resolution problem! When i am opening the link in 1366x768 shadow is showing perfect and when opening in 1920x1080 resolution system its not visible background and shadow.

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Community Beginner ,
Nov 19, 2020 Nov 19, 2020

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I could not share a file through Private message, it says File Format not supported. Can you suggest a way to send you the file?

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Community Beginner ,
Jan 21, 2021 Jan 21, 2021

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@HARSHIKA_VERMA Can you please address this issue at the earliest as many of us are facing this till now?

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Adobe Employee ,
Feb 03, 2021 Feb 03, 2021

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Hi Balamurugan,

 

Sorry that you are experiencing this for so long. Have you tried reinstalling the chrome browser and see if that works? I would also suggest trying to open the link on another machine or on your mobile and share results with us.

 

If that doesn't help, please connect with us directly using this link: https://helpx.adobe.com/contact.html so that we can help you immediately.

 

Thanks,

Harshika

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New Here ,
Nov 18, 2020 Nov 18, 2020

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I'm experiencing the exact same issue...

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Community Beginner ,
Nov 19, 2020 Nov 19, 2020

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Till date, I'm facing the same issue and no resolution given yet. Hope they will answer soon.

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New Here ,
Dec 06, 2020 Dec 06, 2020

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My colleagues and I are experiencing the same issue too. We are all on PC/Windows and the issue is occuring cross browser ( latest Chrome, Firefox and Edge)

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New Here ,
Jan 19, 2021 Jan 19, 2021

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J'ai le même problème. Sur mac aucun soucis d'affichage quand j'ouvre le lien, tandis que sur PC peut importe le navigateur, tous les blocs qui ont une ombre portée deviennent pixélisés / transparents ... C'est très gênant. image.pngCapture d’écran 2021-01-18 à 12.08.05.png

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Community Beginner ,
Jan 20, 2021 Jan 20, 2021

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@HARSHIKA_VERMA Can you please address this issue as the earliest as many of us are facing this till now?

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New Here ,
Feb 16, 2021 Feb 16, 2021

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Same issue here and no one is doing a thing. This is a pretty important feature especially when your design rely on shadows.

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