[Design]- Shadows are breaking in the share links in XD.

[Balamurugan S]

If I use the object 'with Shadow', it is not rendered properly in the shareable link (refer the image below). I have been facing this issue recently after the version update 25.3.12.1. It is impacting my work. Any help??

I have observed this issue is appearing in Full screen with 100%. If I zoom the browser In/out it looks fine. 

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[HARSHIKA_VERMA]

Hi there,

We are sorry to hear you are experiencing issue with shadows in XD link. I am unable to reproduce the issue at my end on windows machine on the latest version of XD. Would you mind telling if it's happening with a specific file or all the files?

What is the OS and XD version of your machine? Is it possible for you to share a short video of the workflow for better understanding?

We will try our best to help.

Thanks,

Harshika

[Balamurugan S]

Hello Harshika,

Thanks for your reply. It is not happening for all the files to say. Even this one was working fine before but the issue suddenly pitched in with no reason. I didn't even update that link in recent days. 

Adobe XD version - 27.1.12.4

OS - Windows 10

I'll share the link for your reference:

https://xd.adobe.com/view/3074362c-0536-4c77-51de-ffabb514443d-4645/?fullscreen

(open in full screen view)

I tried this link in Chrome ver.79 & Firefox ver.72 browsers

If you want, I send the file as Direct message.

[HARSHIKA_VERMA]

Hi Balamurugan,

Sorry for the dealy in response. I opened the link in chrome browser and this is how it is shown at my end. Please see the attached image below

Is it similar at your end as well? If not, please share the file with me over a private message. I will investigate at my end.

Thanks,

Harshika

[Balamurugan S]

Hello Harshika,

Thanks for your response. The issue still remains at my end and even it is continuing in the new file created. I have opened the same URL I gave you in different browers, it it renders properly only in IE11 and Edge, Firefox and Chrome has the issue.

Please look at the below images:

1. Chrome
2. Firefox
3. Edge

Chrome v79

Firefox v73EdgeI'll share you the file in private message. Thank you for your support.

Kind regards,

Balamurugan

[defaultub67mevr3e3m]

I think this is system resolution problem! When i am opening the link in 1366x768 shadow is showing perfect and when opening in 1920x1080 resolution system its not visible background and shadow.

[Balamurugan S]

I could not share a file through Private message, it says File Format not supported. Can you suggest a way to send you the file?

[Balamurugan S]

@HARSHIKA_VERMA Can you please address this issue at the earliest as many of us are facing this till now?

[HARSHIKA_VERMA]

Hi Balamurugan,

Sorry that you are experiencing this for so long. Have you tried reinstalling the chrome browser and see if that works? I would also suggest trying to open the link on another machine or on your mobile and share results with us.

If that doesn't help, please connect with us directly using this link: https://helpx.adobe.com/contact.html so that we can help you immediately.

Thanks,

Harshika

[Tóth5CDC]

I'm experiencing the exact same issue...

[Balamurugan S]

Till date, I'm facing the same issue and no resolution given yet. Hope they will answer soon.

[Dena16B6]

My colleagues and I are experiencing the same issue too. We are all on PC/Windows and the issue is occuring cross browser ( latest Chrome, Firefox and Edge)

[julienl67204754]

J'ai le même problème. Sur mac aucun soucis d'affichage quand j'ouvre le lien, tandis que sur PC peut importe le navigateur, tous les blocs qui ont une ombre portée deviennent pixélisés / transparents ... C'est très gênant. 

[Balamurugan S]

@HARSHIKA_VERMA Can you please address this issue as the earliest as many of us are facing this till now?

[Simeon Andreev]

Same issue here and no one is doing a thing. This is a pretty important feature especially when your design rely on shadows.