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[Design]- Unable to copy paste and drag drop the images into Adobe XD.

New Here ,
Jan 21, 2020

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I can't drag and paste images to my art board in Adobe xd

 

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[Design]- Unable to copy paste and drag drop the images into Adobe XD.

New Here ,
Jan 21, 2020

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I can't drag and paste images to my art board in Adobe xd

 

<The Title was renamed by moderator>

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Adobe Employee ,
Jan 21, 2020

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Hi jeccoj,

Thank you for using Adobe XD, Could you please share the following information,so that we can try from our end :

> OS : Windows/ mac.

>XD Version 

> In which scenario Your not able to drag and drop the imgaes into XD.

 

Regards,

Ashwini M Hiremath.

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New Here ,
Jan 21, 2020

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Windows 10...
When I try to import images into a particular box in the art board, I can't exactly drag a particular image that I want to use into a particular box I need it to be in, in the art board...... the drag and drop function won't work, it will show a little red crossed circle..... or a black one

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Adobe Employee ,
Jan 22, 2020

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Hi Jeccoj,

 

We are sorry to hear you are having trouble copy pasting of dragging dropping the images into XD. I am unable to reproduce the issue at my end may be I am missing something. Would you mind sharing a short video of the workflow so that we can understand better? Are you working on the latest version of XD?

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Jan 22, 2020

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IMG-20200121-WA0065.jpeg

IMG-20200121-WA0063.jpeg

 

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Adobe Employee ,
Jan 22, 2020

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Thank you for sharing the screenshot. Could you please share the screenshot of about XD info page as well?

 

Thanks,

Harshika

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New Here ,
Jan 22, 2020

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20200122_230441.jpg

 

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Adobe Employee ,
Jan 24, 2020

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Thanks for sharing the screenshot. Would you mind trying the same on any other machine? We would also suggest checking the latest update to your graphic card driver and share the results with us.

 

Thanks,

Harshika

 

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Adobe Community Professional ,
Jan 24, 2020

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Judging from the screenshots, you're trying to drag the file while you were using the Import command and dialogue. It's either dragging, or using the command and dialogue (selecting the file and hitting the Import button) – not both !

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Jeccoj LATEST
New Here ,
Jan 29, 2020

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Thank you very much.. that solved it... am still a novice, self taught. 

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