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[Design]-Unable to edit master component in source document in XD.

Community Beginner ,
Feb 26, 2020

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Can't get to the master component when selected 'edit master in source document'. It opens up the source XD document and the progress bar for opening up the document shows complete and freezes but after that it doesn't navigate to the master component. I can't close out of that file either. I can just minimize it but can't close.

 

<The Title was renamed by moderator>

Hi Lucas,

 

Sorry to hear you are experiencing the issue. It looks like the issue got fixed in past after XD 29 release and was resurfaced after XD 31 so the team has reopened the bug and is working on it.

 

We will make sure to share the update with you as soon as we hear anything from the team.

 

Thanks,

Harshika

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Design, Product performance

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[Design]-Unable to edit master component in source document in XD.

Community Beginner ,
Feb 26, 2020

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Can't get to the master component when selected 'edit master in source document'. It opens up the source XD document and the progress bar for opening up the document shows complete and freezes but after that it doesn't navigate to the master component. I can't close out of that file either. I can just minimize it but can't close.

 

<The Title was renamed by moderator>

Hi Lucas,

 

Sorry to hear you are experiencing the issue. It looks like the issue got fixed in past after XD 29 release and was resurfaced after XD 31 so the team has reopened the bug and is working on it.

 

We will make sure to share the update with you as soon as we hear anything from the team.

 

Thanks,

Harshika

TOPICS
Design, Product performance

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183

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Feb 26, 2020 1
Adobe Employee ,
Feb 26, 2020

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Hi there,

 

We are sorry to hear you are having trouble editing source document in master component in XD. Would you mind confirming if you've tried restarting the machine and try again? 

 

Let us know if that helps.

 

Thanks,

Harshika

 

 

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Feb 26, 2020 1
Community Beginner ,
Feb 26, 2020

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Hi Harshika,

 

I have to always restart after it happens as the files would never close as mentioned in the described problem. But restarting never helped with it. Restarting just closes the files at lease so I restart.

 

Thank you.

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Feb 26, 2020 0
Adobe Employee ,
Feb 27, 2020

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I understand your concern. I have got an update from the team that this is a known bug and the team is working on it. You may definitely see the improvements in the future release of XD.

 

We are sorry for the inconvenience.

 

Thanks,

Harshika

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Feb 27, 2020 0
Community Beginner ,
Feb 27, 2020

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Hi Harshika,

 

Certainly looks like a bug. I hope they fix it soon. Thank you.

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Feb 27, 2020 0
New Here ,
Jul 30, 2020

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@Harshika,

Do we this fix assigned to a release?  This is still a problem in 31.1.12.13. 

-Jason

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Jul 30, 2020 0
Community Beginner ,
Oct 20, 2020

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Has this issue been fixed, seems like a problem still in the latest October update.

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Oct 20, 2020 0
Adobe Employee ,
Oct 20, 2020

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Hi Lucas,

 

Sorry to hear you are experiencing the issue. It looks like the issue got fixed in past after XD 29 release and was resurfaced after XD 31 so the team has reopened the bug and is working on it.

 

We will make sure to share the update with you as soon as we hear anything from the team.

 

Thanks,

Harshika

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Oct 20, 2020 0
Community Beginner ,
Oct 20, 2020

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Hi, thanks for your quick reply Harshinka

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Oct 20, 2020 1