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[Design]- Unable to edit the XD design in Photoshop.

New Here ,
Jan 13, 2020

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I had a prototype edited by adobe xd, I want to edit picture in ps:

2020-01-14_152406.png

 

But it course error:

2020-01-14_152502.png

 

I had installed Photoshop cc 2015.

 

the log:

"C:\Users\xx\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState\AdobeXD.log"

 

2020-01-14 15:48:04.133085 [1252] error | 2020-01-14 15:48:22.820922 [5420] error | lifecycle | Watchdog 'AppInitWatchdog': Stage labeled 'SparklerApp::initAsync::startupGateStage' did not complete in 30s

 

<The Title was renamed by moderator>

 

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Design, Product performance

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[Design]- Unable to edit the XD design in Photoshop.

New Here ,
Jan 13, 2020

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I had a prototype edited by adobe xd, I want to edit picture in ps:

2020-01-14_152406.png

 

But it course error:

2020-01-14_152502.png

 

I had installed Photoshop cc 2015.

 

the log:

"C:\Users\xx\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState\AdobeXD.log"

 

2020-01-14 15:48:04.133085 [1252] error | 2020-01-14 15:48:22.820922 [5420] error | lifecycle | Watchdog 'AppInitWatchdog': Stage labeled 'SparklerApp::initAsync::startupGateStage' did not complete in 30s

 

<The Title was renamed by moderator>

 

TOPICS
Design, Product performance

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220

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Jan 13, 2020 0
Adobe Employee ,
Jan 14, 2020

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Hi Cadyog, 

 

We are sorry to hear you are having trouble editing your design into Photoshop & thank you for sharing the screenshots. Would you mind updating Photoshop to the latest version & then try to edit? If that doesn't help, please try signing out of Creative Cloud app & XD, then sign back in.

 

Let us know if that helps.

 

Thanks,

Harshika

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Jan 14, 2020 0
New Here ,
Jan 14, 2020

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I had tried signing out of Creative Cloud app & XD, then sign back in.  but it is useless.

 

photoshop cc 2015   installed well. I think the error is Adobe xd. 

 

BaiduHi_2020-1-15_9-13-12.png

 

 

 

 

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Jan 14, 2020 0
Adobe Employee ,
Jan 15, 2020

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Thanks for trying the initial troubleshooting steps. It looks like you are using the older version of XD. Would you mind updating XD to the latest version(25.2)?

 

Let us know if that helps.

 

Thanks,

Harshika

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Jan 15, 2020 0