[Design]-Update All button not updating any linked component in Adobe XD.

Explorer ,
Nov 13, 2019 Nov 13, 2019

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Windows 10, Xd version 24.2.22.8. Since 1 or 2 updates ago, "Update All" button no longer updates anything. Some assets can be manually upaded from Assets panel but others refuse to update at all. Some of the assets that won't update at all have new "component states" feature enabled, so this is possibly related to further bugginess in this still-half-baked feature.

 

 

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Design, Product performance

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correct answers 2 Correct Answers

Community Beginner , Nov 15, 2019 Nov 15, 2019
I actually tried relinking the assets by using the plus button at the top (illustrated in my beautiful screenshot) instead of updating just the components and that worked! 

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Adobe Employee , Dec 04, 2019 Dec 04, 2019
Thank you so much for the information and screenshots. The team has logged a bug for the same and are working on it to fix it. You may see the improvements in the future releases of XD.   We are sorry for the inconvenience.   Thanks, Harshika

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Explorer ,
Nov 19, 2019 Nov 19, 2019

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I have the same issue described here: https://community.adobe.com/t5/adobe-xd/problem-with-some-linked-components/m-p/10748833

 

Please fix this quick.

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Adobe Employee ,
Nov 27, 2019 Nov 27, 2019

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You say that you contacted us. Can you share your case number with me over a private message?

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Explorer ,
Nov 27, 2019 Nov 27, 2019

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ADB-10006717-T4X4

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Explorer ,
Nov 28, 2019 Nov 28, 2019

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Did you find my case? I don't know how to contact you over a private message.

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Adobe Employee ,
Nov 28, 2019 Nov 28, 2019

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I checked and it looks like the team has logged a bug for this issue. I will request them to provide you with the latest update. Thank you for your patience.

 

Thanks,

Preran

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Explorer ,
Nov 29, 2019 Nov 29, 2019

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Hi, thank you. I got this in a email:

 

We really apologize for all the inconvenience caused. The issue is occurring due to the file corruption. We have logged a bug and reported it to the engineering team.
For now, we won't be able to comment whether the file can be repaired or not.

 

Should I understand this as there is no point for me to continue working on my Xd files because you can’t say if they can be repaired or not later on? 

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Adobe Employee ,
Nov 29, 2019 Nov 29, 2019

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I cannot say for sure because it isn't clear at the moment as to whether the team will be able to recover your file. They have been able to do so in the past but every case is different. 

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Explorer ,
Dec 02, 2019 Dec 02, 2019

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The same issue for me.
I faced it several days ago on Win 10 1903 and XD 24.4.22.1. Both (parent and working) files in Cloud.
I have already tried to sign out and add the whole parent file as a link asset but in vain.
For a new separate file, everything works properly:

- I can add components from a parent one and update them;

- I can create components, add them to the working file and update as well.
What can be wrong with the connection between parent and working files?

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Adobe Employee ,
Dec 03, 2019 Dec 03, 2019

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Hi there,

 

Apologize for your experience. I suggest getting in touch with our tech support team https://helpx.adobe.com/contact.html using this link for further investigation. Use the chat button to get started.

 

Thanks,

Preran

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Explorer ,
Dec 03, 2019 Dec 03, 2019

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I feel like you are simply not listening to us. Adobe knows exactly what the problem is, so what point does it serve to have someone new from Adobe ask for clarification? Kindly stop wasting our time and fix this.


Sent via the Samsung Galaxy Note8, an AT&T 5G Evolution capable smartphone

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Adobe Employee ,
Dec 03, 2019 Dec 03, 2019

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Hi All,

 

We are sorry to hear you're facing trouble updating components in XD. Would you mind confirming if you are on the latest version of XD (24.4.22.1)?

 

If the issue is not resolved in the latest version, please share a sample file along with the log file using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and share the url with me over a private message, so that we can investigate at our end. 

 

We will try our best to help.

 

Thanks,

Harshika

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Explorer ,
Dec 03, 2019 Dec 03, 2019

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Harshika,

I confirm that for me the problem still exists in XD 24.4.22.1 see attached screenshot of the Help // About popup. 2019-12-03_14-44-29.png

 

Please provide more details of the log file you request.

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Explorer ,
Dec 03, 2019 Dec 03, 2019

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I can also confirm that the problem still exist on version 24.4.22.1 – macOS 10.15.1 

The upload section of the Log Collector Tool doesn't seem to work. I'll send you the log files in a private message along with the Xd parent file and one child file.

 

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Explorer ,
Dec 04, 2019 Dec 04, 2019

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Screen Shot 2019-12-04 at 12.01.44 PM.png

The problem exists both on Win 10 and Mac OS 10.15.1.

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Adobe Employee ,
Dec 04, 2019 Dec 04, 2019

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Thank you so much for the information and screenshots. The team has logged a bug for the same and are working on it to fix it. You may see the improvements in the future releases of XD.

 

We are sorry for the inconvenience.

 

Thanks,

Harshika

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Explorer ,
Dec 04, 2019 Dec 04, 2019

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My customer experience now verges on being Kafkaesque. This bug was already logged at least once. We do not need it to be logged again, we need it to be fixed.

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Explorer ,
Dec 04, 2019 Dec 04, 2019

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I must agree. Since the issue occurred a dozen representatives have contacted me asking the same questions, giving the same non working suggestions and having me install countless softwares to remote control my computer, log files etc.

All the while I'm sitting with multiple files, in which I have invested countless hours, which is now useless...

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New Here ,
Dec 06, 2019 Dec 06, 2019

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New Here ,
Dec 10, 2019 Dec 10, 2019

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One month later and this is still not fixed and the "correct answer" does not work. Been waiting for a specialist in the support chat for more than 40 minutes (and counting). Great.

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Adobe Employee ,
Dec 10, 2019 Dec 10, 2019

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Apologize for your experience. If your issue is still unresolved, can you DM Your case number to me so that I can look up the latest status?

 

Thanks,

Preran

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New Here ,
Dec 11, 2019 Dec 11, 2019

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ADB-10379761-F9P5

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Adobe Employee ,
Dec 11, 2019 Dec 11, 2019

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Thank you. I have requested the agent to get in touch with you as soon as possible for further investigation.

 

Thanks,

Preran

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Explorer ,
Dec 15, 2019 Dec 15, 2019

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Good morning
Does it make sense to wait for the fix? Cause now it seems like half of my work may be thrown into the trash bin, but no updates for two weeks already.

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Explorer ,
Dec 17, 2019 Dec 17, 2019

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Hi, any news on this issue.

Been unable to use Xd and my files for almost a month now. Time to move on?

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New Here ,
Mar 05, 2020 Mar 05, 2020

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Same issue! It's ridiculous that a company like Adobe release software updates with bugs like these, it's not acceptable and a lot of users cannot base their works on software with these limits, because these are limits and every time they happen we have to invent a way to bypass them or that the solution that they always propose is to "sign out of Adobe XD and Creative Cloud and sign back in".

This is extremely frustrating!

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