Copy link to clipboard
Copied
Windows 10, Xd version 24.2.22.8. Since 1 or 2 updates ago, "Update All" button no longer updates anything. Some assets can be manually upaded from Assets panel but others refuse to update at all. Some of the assets that won't update at all have new "component states" feature enabled, so this is possibly related to further bugginess in this still-half-baked feature.
<The Title was renamed by moderator>
I actually tried relinking the assets by using the plus button at the top (illustrated in my beautiful screenshot) instead of updating just the components and that worked!
Thank you so much for the information and screenshots. The team has logged a bug for the same and are working on it to fix it. You may see the improvements in the future releases of XD.
We are sorry for the inconvenience.
Thanks,
Harshika
Copy link to clipboard
Copied
I have the same issue described here: https://community.adobe.com/t5/adobe-xd/problem-with-some-linked-components/m-p/10748833
Please fix this quick.
Copy link to clipboard
Copied
You say that you contacted us. Can you share your case number with me over a private message?
Copy link to clipboard
Copied
ADB-10006717-T4X4
Copy link to clipboard
Copied
Did you find my case? I don't know how to contact you over a private message.
Copy link to clipboard
Copied
I checked and it looks like the team has logged a bug for this issue. I will request them to provide you with the latest update. Thank you for your patience.
Thanks,
Preran
Copy link to clipboard
Copied
Hi, thank you. I got this in a email:
We really apologize for all the inconvenience caused. The issue is occurring due to the file corruption. We have logged a bug and reported it to the engineering team.
For now, we won't be able to comment whether the file can be repaired or not.
Should I understand this as there is no point for me to continue working on my Xd files because you can’t say if they can be repaired or not later on?
Copy link to clipboard
Copied
I cannot say for sure because it isn't clear at the moment as to whether the team will be able to recover your file. They have been able to do so in the past but every case is different.
Copy link to clipboard
Copied
The same issue for me.
I faced it several days ago on Win 10 1903 and XD 24.4.22.1. Both (parent and working) files in Cloud.
I have already tried to sign out and add the whole parent file as a link asset but in vain.
For a new separate file, everything works properly:
- I can add components from a parent one and update them;
- I can create components, add them to the working file and update as well.
What can be wrong with the connection between parent and working files?
Copy link to clipboard
Copied
Hi there,
Apologize for your experience. I suggest getting in touch with our tech support team https://helpx.adobe.com/contact.html using this link for further investigation. Use the chat button to get started.
Thanks,
Preran
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Hi All,
We are sorry to hear you're facing trouble updating components in XD. Would you mind confirming if you are on the latest version of XD (24.4.22.1)?
If the issue is not resolved in the latest version, please share a sample file along with the log file using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and share the url with me over a private message, so that we can investigate at our end.
We will try our best to help.
Thanks,
Harshika
Copy link to clipboard
Copied
Harshika,
I confirm that for me the problem still exists in XD 24.4.22.1 see attached screenshot of the Help // About popup.
Please provide more details of the log file you request.
Copy link to clipboard
Copied
I can also confirm that the problem still exist on version 24.4.22.1 – macOS 10.15.1
The upload section of the Log Collector Tool doesn't seem to work. I'll send you the log files in a private message along with the Xd parent file and one child file.
Copy link to clipboard
Copied
The problem exists both on Win 10 and Mac OS 10.15.1.
Copy link to clipboard
Copied
Thank you so much for the information and screenshots. The team has logged a bug for the same and are working on it to fix it. You may see the improvements in the future releases of XD.
We are sorry for the inconvenience.
Thanks,
Harshika
Copy link to clipboard
Copied
My customer experience now verges on being Kafkaesque. This bug was already logged at least once. We do not need it to be logged again, we need it to be fixed.
Copy link to clipboard
Copied
I must agree. Since the issue occurred a dozen representatives have contacted me asking the same questions, giving the same non working suggestions and having me install countless softwares to remote control my computer, log files etc.
All the while I'm sitting with multiple files, in which I have invested countless hours, which is now useless...
Copy link to clipboard
Copied
Hi, I get the same issue - https://community.adobe.com/t5/adobe-xd/updating-assets-that-are-linked-is-not-working/m-p/10786883
Copy link to clipboard
Copied
One month later and this is still not fixed and the "correct answer" does not work. Been waiting for a specialist in the support chat for more than 40 minutes (and counting). Great.
Copy link to clipboard
Copied
Apologize for your experience. If your issue is still unresolved, can you DM Your case number to me so that I can look up the latest status?
Thanks,
Preran
Copy link to clipboard
Copied
ADB-10379761-F9P5
Copy link to clipboard
Copied
Thank you. I have requested the agent to get in touch with you as soon as possible for further investigation.
Thanks,
Preran
Copy link to clipboard
Copied
Good morning
Does it make sense to wait for the fix? Cause now it seems like half of my work may be thrown into the trash bin, but no updates for two weeks already.
Copy link to clipboard
Copied
Hi, any news on this issue.
Been unable to use Xd and my files for almost a month now. Time to move on?
Copy link to clipboard
Copied
Same issue! It's ridiculous that a company like Adobe release software updates with bugs like these, it's not acceptable and a lot of users cannot base their works on software with these limits, because these are limits and every time they happen we have to invent a way to bypass them or that the solution that they always propose is to "sign out of Adobe XD and Creative Cloud and sign back in".
This is extremely frustrating!