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[Design]-Update All button not updating any linked component in Adobe XD.

Explorer ,
Nov 13, 2019

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Windows 10, Xd version 24.2.22.8. Since 1 or 2 updates ago, "Update All" button no longer updates anything. Some assets can be manually upaded from Assets panel but others refuse to update at all. Some of the assets that won't update at all have new "component states" feature enabled, so this is possibly related to further bugginess in this still-half-baked feature.

 

 

<The Title was renamed by moderator>

I actually tried relinking the assets by using the plus button at the top (illustrated in my beautiful screenshot) instead of updating just the components and that worked!

 

Assets Screenshot.PNG

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[Design]-Update All button not updating any linked component in Adobe XD.

Explorer ,
Nov 13, 2019

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Windows 10, Xd version 24.2.22.8. Since 1 or 2 updates ago, "Update All" button no longer updates anything. Some assets can be manually upaded from Assets panel but others refuse to update at all. Some of the assets that won't update at all have new "component states" feature enabled, so this is possibly related to further bugginess in this still-half-baked feature.

 

 

<The Title was renamed by moderator>

I actually tried relinking the assets by using the plus button at the top (illustrated in my beautiful screenshot) instead of updating just the components and that worked!

 

Assets Screenshot.PNG

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Design, Product performance

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Nov 13, 2019 3
Community Beginner ,
Nov 13, 2019

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I am having this problem too. If you click on the individual update button, it still works for most of the components. But it seems like some of the components are stuck and not updating.

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Nov 13, 2019 0
Explorer ,
Nov 13, 2019

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Perhaps I am naive or stupid, but this seems like an obvious bug that in a properly run software company would disqualify a release from going live. I can name others, When components replaced symbols, existing symbols were so badly correupted that it cost me dozens of hours and my employers tens of thousands of dollars of my time. Component states were released half-baked. To me it poses this question: is there any QA role in the XD team?

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Nov 13, 2019 3
New Here ,
Oct 14, 2020

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One would think, huh? It's now Oct 2020 and this is still a problem. wtf.

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Oct 14, 2020 0
Community Beginner ,
Nov 14, 2019

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Same problem. Updating via individual update button doesn't work either. So basically, the whole components feature is useless at this point. Very time consuming.

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Nov 14, 2019 1
Adobe Employee ,
Nov 14, 2019

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Hi All,

 

We are sorry to hear you're having trouble updating linked components in Adobe XD. We would like to know a few more details like-

 

  • What is the version of the source file on which the file was created?
  • Could you please create two new files and then link components from one to another? & share the results with us.
  • Could you please share the About XD info screenshot or a short video of the workflow? So that we can investigate more about the issue.

 

We will try our best to help.

 

Thanks,

Harshika

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Nov 14, 2019 0
Community Beginner ,
Nov 15, 2019

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I actually tried relinking the assets by using the plus button at the top (illustrated in my beautiful screenshot) instead of updating just the components and that worked!

 

Assets Screenshot.PNG

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Nov 15, 2019 1
Community Beginner ,
Nov 15, 2019

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The source file for the components I was using was created in the XD (24.1.22) and then he updated to the latest version XD (24.2.22). The file I am trying to use them in was created in XD (24.2.22).

 

I think I can still recreate the problem in one of my documents. I will try to get screenshots or do a screen record.

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Nov 15, 2019 0
Community Beginner ,
Nov 18, 2019

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Thank you. This is a great work around!

 

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Nov 18, 2019 0
Explorer ,
Nov 18, 2019

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This "fix" only works with cloud docs. My company's firewall makes using cloud docs problematic. I should be able to use files on any local shared folder as source docs but Adobe doesn't support this fully.. Another iffy feature decision that Adobe has yet to fix although I requested it months ago.

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Nov 18, 2019 0
Explorer ,
Nov 18, 2019

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Hi Harshika. I'd love to have the spare time to do Adobe's QA work for free, but my employer keeps me pretty busy. Perhaps Adobe could hire its own QA team? I can share a few more details. The Update All button no longer works, but I can update most of the components individually. A major time sink but it mostly works. Where it doesn't seem to work is with components previously placed elsewhere that have had the new States added to them in the source file. These won't update, and the states don't appear in the target docs. This suggests yet another bug in the already-buggy-enough States feature. PLEASE start testing your own stuff before you ship it to us!

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Nov 18, 2019 2
Explorer ,
Nov 19, 2019

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In Adobe Xd I have a "master component"-document from which I link components to other documents.

 

A few days a go I started getting issues with certain child components not updating:

  • The "Update all" button shows in the linked document, but pressing it doesn't do anyting.
  • I can also go into the list with all assets an induvidually update some of them but a few can't be updated.
  • If I go to + assets and re-choose my "master component"-document, the "Update all" button goes away but the child component doesn't reflect the changes that is made to its parent.
  • This is true for my existing document that links to my "master component"-document. However, if I create a new document an link to one of the "problem component" it works fine.

 

Been speaking to Adobe support for 3h and then got disconnected so posting here instead.

Support number: ADB-10006717-T4X4

 

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Nov 19, 2019 0
Explorer ,
Nov 19, 2019

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System info: macOS 10.15.1

Adobe XD version: 24.3.22.2

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Nov 19, 2019 0
Explorer ,
Nov 19, 2019

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Doing this removes the "Update all" button but the components that caused the problem from the begining doesn't sync properly with the master components afterward. 

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Nov 19, 2019 0
Adobe Employee ,
Nov 21, 2019

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Hi there,

 

Thank you for reaching out and sorry to hear that you are facing trouble updating the linked components. We have escalated the case to the team and someone from the team will get back to you shotly for the real-time assistance.

 

Let us know how it goes and the steps that helped you fixed the issue.

 

Thanks,

Harshika

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Nov 21, 2019 0
Explorer ,
Nov 27, 2019

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Hi,

 

I had one of you representatives reach out to me with "a solution": creating new files for all my linked documents and then past the content of my old files into the new file. I tired this for a few of my child files and it initially worked fine (except that all comments was lost in the published spec-file; the extra work of managing and having to share new files with the development team; transferring unresolved comments etc.)

However, opening the newly created files a few days later I now have the same issue with links unable to update. This problem, toghether with all other bugs, is really making it quite impossible for us to use Xd professionally in a reliable way. 

 

Any news on this issue? Or is it time to start looking for alternative solutions?

 

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Nov 27, 2019 2
Explorer ,
Mar 19, 2020

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This is most certainly not a "correct answer." The only correct answer could be, "We have finally fixed it!"

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Mar 19, 2020 0
Community Beginner ,
Nov 18, 2019

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Hi guys,

 

I have 2 files, one of them with all the master components and the other one with the design. All worked well until I updated Adobe XD to the 24.2.22.8 version.

 

1. I opened my components file

2. I opened my design file

3. I created a new state for a master component in the components file

4. I save the components file

5. That component is part of more components

6. In the design file, I see the option to update all the affected components

7. I click the "Update" blue button but nothing happens

8. I try to update every component by right-clicking on each and selecting the "Update" option but nothing happens

 

Thanks

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Nov 18, 2019 1
Adobe Community Professional ,
Nov 18, 2019

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Are you trying to achive the same - https://youtu.be/0BOquTlxXAQ

 

 

Vishu Aggarwal
Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.

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Nov 18, 2019 1
Community Beginner ,
Nov 18, 2019

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Hi Mr. Vishu,

 

Yes, I am, but the differences are:

 

1. My files were created with the previous Adobe XD version

2. The component that I created a new state for is part of several components

3. The files are not Adobe Cloud documents

 

This is happening with just some files/components, not with all of them, I don't know why.

 

Thanks and regards

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Nov 18, 2019 0
Community Beginner ,
Nov 18, 2019

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I'm getting the exact same issue

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Nov 18, 2019 0
Adobe Employee ,
Nov 18, 2019

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Hi all,

 

We are sorry to hear you are facing trouble updating components in Adobe XD. Would you mind trying to sign out of Adobe XD and Creative Cloud and sign back in?

 

Let us know if that helps.

 

Thanks,

Harshika

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Nov 18, 2019 0
Explorer ,
Nov 19, 2019

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I can confirm that sign out, then signing back in doesn't resolve the problem.

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Nov 19, 2019 0
Adobe Employee ,
Nov 21, 2019

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Thank you for trying the steps. Could you please try creating a new artboard in the child file and copy and paste the component?

 

Let us know if that helps.

 

Thanks,

Harshika

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Nov 21, 2019 0
Explorer ,
Nov 21, 2019

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Hi, I tried that during a chat with one of your representatives yesterday and it doesn't work. 

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Nov 21, 2019 0
Explorer ,
Nov 19, 2019

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I have the same issue described here: https://community.adobe.com/t5/adobe-xd/problem-with-some-linked-components/m-p/10748833

 

Please fix this quick.

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Nov 19, 2019 0
Adobe Employee ,
Nov 27, 2019

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You say that you contacted us. Can you share your case number with me over a private message?

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Nov 27, 2019 0
Explorer ,
Nov 27, 2019

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ADB-10006717-T4X4

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Nov 27, 2019 0
Explorer ,
Nov 28, 2019

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Did you find my case? I don't know how to contact you over a private message.

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Nov 28, 2019 0
Adobe Employee ,
Nov 28, 2019

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I checked and it looks like the team has logged a bug for this issue. I will request them to provide you with the latest update. Thank you for your patience.

 

Thanks,

Preran

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Nov 28, 2019 0
Explorer ,
Nov 29, 2019

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Hi, thank you. I got this in a email:

 

We really apologize for all the inconvenience caused. The issue is occurring due to the file corruption. We have logged a bug and reported it to the engineering team.
For now, we won't be able to comment whether the file can be repaired or not.

 

Should I understand this as there is no point for me to continue working on my Xd files because you can’t say if they can be repaired or not later on? 

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Nov 29, 2019 0
Adobe Employee ,
Nov 29, 2019

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I cannot say for sure because it isn't clear at the moment as to whether the team will be able to recover your file. They have been able to do so in the past but every case is different. 

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Nov 29, 2019 0
Explorer ,
Dec 02, 2019

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The same issue for me.
I faced it several days ago on Win 10 1903 and XD 24.4.22.1. Both (parent and working) files in Cloud.
I have already tried to sign out and add the whole parent file as a link asset but in vain.
For a new separate file, everything works properly:

- I can add components from a parent one and update them;

- I can create components, add them to the working file and update as well.
What can be wrong with the connection between parent and working files?

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Dec 02, 2019 0
Adobe Employee ,
Dec 03, 2019

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Hi there,

 

Apologize for your experience. I suggest getting in touch with our tech support team https://helpx.adobe.com/contact.html using this link for further investigation. Use the chat button to get started.

 

Thanks,

Preran

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Dec 03, 2019 0
Explorer ,
Dec 03, 2019

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I feel like you are simply not listening to us. Adobe knows exactly what the problem is, so what point does it serve to have someone new from Adobe ask for clarification? Kindly stop wasting our time and fix this.


Sent via the Samsung Galaxy Note8, an AT&T 5G Evolution capable smartphone

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Dec 03, 2019 1
Adobe Employee ,
Dec 03, 2019

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Hi All,

 

We are sorry to hear you're facing trouble updating components in XD. Would you mind confirming if you are on the latest version of XD (24.4.22.1)?

 

If the issue is not resolved in the latest version, please share a sample file along with the log file using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and share the url with me over a private message, so that we can investigate at our end. 

 

We will try our best to help.

 

Thanks,

Harshika

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Dec 03, 2019 0
Explorer ,
Dec 03, 2019

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Harshika,

I confirm that for me the problem still exists in XD 24.4.22.1 see attached screenshot of the Help // About popup. 2019-12-03_14-44-29.png

 

Please provide more details of the log file you request.

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Dec 03, 2019 0
Explorer ,
Dec 03, 2019

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I can also confirm that the problem still exist on version 24.4.22.1 – macOS 10.15.1 

The upload section of the Log Collector Tool doesn't seem to work. I'll send you the log files in a private message along with the Xd parent file and one child file.

 

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Dec 03, 2019 0
Explorer ,
Dec 04, 2019

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Screen Shot 2019-12-04 at 12.01.44 PM.png

The problem exists both on Win 10 and Mac OS 10.15.1.

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Dec 04, 2019 0
Adobe Employee ,
Dec 04, 2019

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Thank you so much for the information and screenshots. The team has logged a bug for the same and are working on it to fix it. You may see the improvements in the future releases of XD.

 

We are sorry for the inconvenience.

 

Thanks,

Harshika

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Dec 04, 2019 0
Explorer ,
Dec 04, 2019

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My customer experience now verges on being Kafkaesque. This bug was already logged at least once. We do not need it to be logged again, we need it to be fixed.

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Dec 04, 2019 2
Explorer ,
Dec 04, 2019

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I must agree. Since the issue occurred a dozen representatives have contacted me asking the same questions, giving the same non working suggestions and having me install countless softwares to remote control my computer, log files etc.

All the while I'm sitting with multiple files, in which I have invested countless hours, which is now useless...

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Dec 04, 2019 1