Windows 10, Xd version 188.8.131.52. Since 1 or 2 updates ago, "Update All" button no longer updates anything. Some assets can be manually upaded from Assets panel but others refuse to update at all. Some of the assets that won't update at all have new "component states" feature enabled, so this is possibly related to further bugginess in this still-half-baked feature.
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You say that you contacted us. Can you share your case number with me over a private message?
Did you find my case? I don't know how to contact you over a private message.
I checked and it looks like the team has logged a bug for this issue. I will request them to provide you with the latest update. Thank you for your patience.
Hi, thank you. I got this in a email:
We really apologize for all the inconvenience caused. The issue is occurring due to the file corruption. We have logged a bug and reported it to the engineering team.
For now, we won't be able to comment whether the file can be repaired or not.
Should I understand this as there is no point for me to continue working on my Xd files because you can’t say if they can be repaired or not later on?
I cannot say for sure because it isn't clear at the moment as to whether the team will be able to recover your file. They have been able to do so in the past but every case is different.
The same issue for me.
I faced it several days ago on Win 10 1903 and XD 184.108.40.206. Both (parent and working) files in Cloud.
I have already tried to sign out and add the whole parent file as a link asset but in vain.
For a new separate file, everything works properly:
- I can add components from a parent one and update them;
- I can create components, add them to the working file and update as well.
What can be wrong with the connection between parent and working files?
Apologize for your experience. I suggest getting in touch with our tech support team https://helpx.adobe.com/contact.html using this link for further investigation. Use the chat button to get started.
We are sorry to hear you're facing trouble updating components in XD. Would you mind confirming if you are on the latest version of XD (220.127.116.11)?
If the issue is not resolved in the latest version, please share a sample file along with the log file using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and share the url with me over a private message, so that we can investigate at our end.
We will try our best to help.
I confirm that for me the problem still exists in XD 18.104.22.168 see attached screenshot of the Help // About popup.
Please provide more details of the log file you request.
I can also confirm that the problem still exist on version 22.214.171.124 – macOS 10.15.1
The upload section of the Log Collector Tool doesn't seem to work. I'll send you the log files in a private message along with the Xd parent file and one child file.
The problem exists both on Win 10 and Mac OS 10.15.1.
Thank you so much for the information and screenshots. The team has logged a bug for the same and are working on it to fix it. You may see the improvements in the future releases of XD.
We are sorry for the inconvenience.
My customer experience now verges on being Kafkaesque. This bug was already logged at least once. We do not need it to be logged again, we need it to be fixed.
I must agree. Since the issue occurred a dozen representatives have contacted me asking the same questions, giving the same non working suggestions and having me install countless softwares to remote control my computer, log files etc.
All the while I'm sitting with multiple files, in which I have invested countless hours, which is now useless...
One month later and this is still not fixed and the "correct answer" does not work. Been waiting for a specialist in the support chat for more than 40 minutes (and counting). Great.
Apologize for your experience. If your issue is still unresolved, can you DM Your case number to me so that I can look up the latest status?
Thank you. I have requested the agent to get in touch with you as soon as possible for further investigation.
Does it make sense to wait for the fix? Cause now it seems like half of my work may be thrown into the trash bin, but no updates for two weeks already.
Hi, any news on this issue.
Been unable to use Xd and my files for almost a month now. Time to move on?
Same issue! It's ridiculous that a company like Adobe release software updates with bugs like these, it's not acceptable and a lot of users cannot base their works on software with these limits, because these are limits and every time they happen we have to invent a way to bypass them or that the solution that they always propose is to "sign out of Adobe XD and Creative Cloud and sign back in".
This is extremely frustrating!