Disconnected - Check your internet connection

New Here ,
Nov 03, 2020

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Impossible to install plugins in XD. (PC Windows 10)
i spent more than 2hours with support, trying to fix that point.
install, uninstall, re-install XD. clean Adobe applications with the patch. restart my computer. using another networks ... it s always the same issue ... im not connected, so impossible for me to download an install plugins.

 

 

try to create manually the plugins folder ... so, completely desesperate 😞

 

By the way all the others CC 2020 applications are fully connected and works fine

 

bug-XD.jpg

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1 Correct Answer

New Here , Nov 04, 2020
Varachaud New Here , Nov 04, 2020
Well, like i said before, i spent more than 2 hours tryng to fix this probleme with your services.... doesnt work. i try one more time and follow the suggestions you gave me ... same issue   But, i found something interesting. i hope it could help.when i click to install plugins its said "Disconnected - Check your internet connection"; becaus i m curious, i try to find manually *.xdx files on my computer.I found files, sort by date in a folder name "Adobe.CC.XD_adky2gkssdxte/TempState/UXP/Plugi...

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Adobe Employee ,
Nov 03, 2020

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Hi there,

 

Sorry to hear about the trouble. Could you please try the suggestions shared in this similar discussion: https://community.adobe.com/t5/adobe-xd/extensibility-while-installing-plugin-in-xd-it-gives-error-q...

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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New Here ,
Nov 04, 2020

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Well, like i said before, i spent more than 2 hours tryng to fix this probleme with your services.... doesnt work.

 

i try one more time and follow the suggestions you gave me ... same issue 😞

 

 

But, i found something interesting. i hope it could help.

when i click to install plugins its said "Disconnected - Check your internet connection"; becaus i m curious, i try to find manually *.xdx files on my computer.

I found files, sort by date in a folder name "Adobe.CC.XD_adky2gkssdxte/TempState/UXP/PluginsTemp/Internal/com.adobe.ccext.pluginmarketplace" and began to double click on each files i found. guess what ... it install the plugins in XD.. the pluign i click on it before and wont work.

When i m back on XD i have the green check on the plugins i download, and fully installed.

so i can used them, and its a good point.

Unfortunatly, the update of the plugins doestn work. i must uninstal, download again, go to my folder and double click on it, then its installed.

i hope i was clear enough to help devellopers or people in the same case as me.

 

Regards

 

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