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Disconnected the electricity, can't open cloud file

Community Beginner ,
Jul 02, 2019

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I work on cloud file, after disconnected the electricity, can't open cloud file, how to restore file?

And second how to save a copy and remaining on original file? I dont want to close original file, if me need to save 3 copy??? need to close copy file and again open original file???

https://prnt.sc/o9ihnl

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Disconnected the electricity, can't open cloud file

Community Beginner ,
Jul 02, 2019

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I work on cloud file, after disconnected the electricity, can't open cloud file, how to restore file?

And second how to save a copy and remaining on original file? I dont want to close original file, if me need to save 3 copy??? need to close copy file and again open original file???

https://prnt.sc/o9ihnl

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Jul 02, 2019 0
Adobe Employee ,
Jul 02, 2019

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Hi Alexandr,

Sorry to hear that you're having trouble opening cloud file in Adobe XD. Please check out this article Issue saving xd files to creative cloud  and let us know if that works for you.

Thanks,

Harshika

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Jul 02, 2019 1
Community Beginner ,
Jul 02, 2019

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Hi, article can't help me,

just i get message - Sorry, we can't  open this document.

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Jul 02, 2019 0
Adobe Employee ,
Jul 03, 2019

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Thank you for following the initial procedure. We'd like to know a few more details like:

  • What is the OS and XD version you're using?
  • Is it happening with a single file or all the files?
  • Would you mind opening the file on a different machine and check if that works for you?

Awaiting your response.

Thanks,

Harshika

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Jul 03, 2019 1
Community Beginner ,
Jul 03, 2019

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Hi

1. Windows 10. XD last update

2. Just this file. Who was bugging during the disconnect electricity.

3. Not work on other machine

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Jul 03, 2019 0
Adobe Employee ,
Jul 04, 2019

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Thank you for sharing the details, Alexandr. I would suggest checking the file on the below-mentioned path if it exists or not.

WIN: %localappdata%\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState\

If not. Could you please share the file with me over a private message to investigate the issue with the file? Please send the URL of this forum post for reference. To send a private message, click my profile picture and use the Message button.

Please let me know if you face any issues with this.

Thanks,

Harshika

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Jul 04, 2019 1