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Document Unavailable Error

New Here ,
Jun 09, 2020

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I had a cloud document open that is shared with others and has co-editing enabled. I am the document owner. I stepped away from my computer for a minute and when I came back I saw the following error:

 

Document Unavailable: Either it was deleted, or you can't access it anymore. You can save as a new document to keep it. [Save As...] [Discard Changes]Document Unavailable: Either it was deleted, or you can't access it anymore. You can save as a new document to keep it. [Save As...] [Discard Changes]

 

I received this error once before and selected "Save As..." only for the document not to save and and for my changes to be lost.

What is causing this and how do I prevent it in the future? And is there a better way to restore changes if it manages to Save As... successfully other than copying & pasting those changes in?

TOPICS
Crash on mac, Data loss, Open and save docs

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Document Unavailable Error

New Here ,
Jun 09, 2020

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I had a cloud document open that is shared with others and has co-editing enabled. I am the document owner. I stepped away from my computer for a minute and when I came back I saw the following error:

 

Document Unavailable: Either it was deleted, or you can't access it anymore. You can save as a new document to keep it. [Save As...] [Discard Changes]Document Unavailable: Either it was deleted, or you can't access it anymore. You can save as a new document to keep it. [Save As...] [Discard Changes]

 

I received this error once before and selected "Save As..." only for the document not to save and and for my changes to be lost.

What is causing this and how do I prevent it in the future? And is there a better way to restore changes if it manages to Save As... successfully other than copying & pasting those changes in?

TOPICS
Crash on mac, Data loss, Open and save docs

Views

192

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Jun 09, 2020 0
Adobe Employee ,
Jun 09, 2020

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Hi there,

 

We're so sorry to hear about the trouble. We will need a few more information so that we can troubleshoot this for you. Please help us with the details like:

 

  1. A screenshot of the About XD info page.
  2. Is there any possibility of internet disruption when you left the system? This may not be the reason for this error however this information is required to isolate the issue.
  3. Does this happen with this specific file or with other files as well?
  4. Please try the steps shared here: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html and let us know if it helps.

 

Regards

Rishabh

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Jun 09, 2020 0
New Here ,
Jun 09, 2020

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Thank you Rishabh,

 

  1. Screenshot of Adobe XD About pageScreenshot of Adobe XD About page
  2. It's possible theoretically, but no one in my home noticed if an internet disruption occurred.
  3. I've been primarily working with one specific cloud file, so I have not been able to test with other files.
  4. I will try these steps.

 

I will update the post if it occurs again.

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Jun 09, 2020 0
Adobe Employee ,
Jun 11, 2020

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Sure, feel free to update this discussion in case if it still doesn't work, we'll try our best to help you with it.

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Jun 11, 2020 0