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Error 2161 while opening the document in XD.

New Here ,
Feb 01, 2020

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I can no longer open my document or continue working.  This is the worst of the many crashes I've had with XD since starting my project in October.  Now, after months of hard work I cannot do anything!  Has anyone seen error 2161?  When I search google nothing comes up, which is scary!

 

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Hi everyone, 

 

Sorry to hear that you're getting "Error 2161 while opening the document in XD". Please check the solution mentioned on this thread (https://community.adobe.com/t5/adobe-xd/error-quot-sorry-we-can-t-open-this-document-in-adobe-xd-quot-or-error-47-while-opening-the-cloud/td-p/10415491). It's a different error, however, the solutions should help you fix this problem. 

 

Thanks,

Harshika 

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Error 2161 while opening the document in XD.

New Here ,
Feb 01, 2020

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I can no longer open my document or continue working.  This is the worst of the many crashes I've had with XD since starting my project in October.  Now, after months of hard work I cannot do anything!  Has anyone seen error 2161?  When I search google nothing comes up, which is scary!

 

<The Title was renamed by moderator>

Hi everyone, 

 

Sorry to hear that you're getting "Error 2161 while opening the document in XD". Please check the solution mentioned on this thread (https://community.adobe.com/t5/adobe-xd/error-quot-sorry-we-can-t-open-this-document-in-adobe-xd-quot-or-error-47-while-opening-the-cloud/td-p/10415491). It's a different error, however, the solutions should help you fix this problem. 

 

Thanks,

Harshika 

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Crash on windows, Open and save docs

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Adobe Employee ,
Feb 04, 2020

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Hi Mookie,

 

We are sorry to hear you are having trouble opening the cloud document in XD. Would you mind telling if it's an cloud document or a local document? If it's a cloud document, please check if you can see the file at assets.adobe.com and then try to download the file from there.

 

Let us know if that helps.

 

Thanks,

Harshika

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New Here ,
Feb 05, 2020

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I also have this Error 2161. 

I tried your Solution in dowloading it from assets, but it still crashes when i try to open. 

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Adobe Employee ,
Feb 10, 2020

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Hi everyone, 

 

Sorry to hear that you're getting "Error 2161 while opening the document in XD". Please check the solution mentioned on this thread (https://community.adobe.com/t5/adobe-xd/error-quot-sorry-we-can-t-open-this-document-in-adobe-xd-quo...). It's a different error, however, the solutions should help you fix this problem. 

 

Thanks,

Harshika 

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New Here ,
Feb 05, 2020

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Yes, I was able to download and open.  I didn't try to re-save to the cloud since we re-did all the work that was lost in the few days it took to get this response.  Can you explain why I was able to download and open but not open diretly from the cloud?  

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Adobe Employee ,
Feb 10, 2020

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Thanks for trying the steps. Sometimes the document gets corrupted, you can now copy everything from the file  and paste into a new document.

 

Let us know if that helps.

 

Thanks,

Harshika

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New Here ,
Feb 13, 2020

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Hello. With my team we work on Adobe Xd with the co-creation mode. We are 4, but we systematically encounter connection problems. When one of us connects to an online document, the entire team is ejected (error 2162). Do you know what this is due to?
We enabled co-editing feature, it is happening with all the files. And all my team is working with the last version of Xd. We do have a good internet connection.

Thank you.

 

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Community Beginner ,
Jan 07, 2020

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Actual

An error "Trying to reconnect" keeps appears to sugegst "Save as" or "Close Document" even after closing / create a new file in cloud / rollback to previous file version which had worked properly.

 

Note

Network connection and Adobe Creative Cloud setting have been working fine; This is based on the behavior with Photoshop or other Adobe apps using Adobe Creative Cloud. 

 

Finding

The text color of this error message shows in White although Dark Mode has not beeen selected or any OS relating setup seems not to be affected.

 

Screenshot

XD - Error - Trying to reconnect.png

Reference

The following error is a referential similar error message suggesting "Save As...", but the available options are different from the error message above.

Ref - XD - Error Typee#2.png

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Adobe Employee ,
Jan 08, 2020

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Hi there,

 

We are sorry to hear you are having trouble using Adobe XD. We would like to know a few more details like-

 

  • Are you working on enterprise network?
  • What is the OS & XD version of your machine?
  • Does it happen after enabling the coediting feature?

 

We will try our best to help.

 

Thanks,

Harshika

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Community Beginner ,
Jan 09, 2020

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Hi Harshika,

 

  • Are you working on enterprise network?
    • Yes.
  • What is the OS & XD version of your machine?
    • Windows 10 & XD v.25.1.12
  • Does it happen after enabling the coediting feature?
    • Coediting feature is enabled soon after creating this file, so I'm not sure whether it's occring after doing so or not.

Regards,
Taka K.

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Community Beginner ,
Jan 26, 2020

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It'd be appreciated if you have any further support for this. Regards.

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Adobe Employee ,
Jan 27, 2020

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Can you check if this is happening with your colleagues as well if that is possible? I am guessing that this is an issue related to how your network has been set up. I would also suggest getting in touch with your administrator to get in touch with Adobe Support for assistance.

 

Thanks,

Preran

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Community Beginner ,
Feb 12, 2020

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I am having similar problems. I am online and have an internet connection, and creative cloud is able to recognise the internet connection both to download apps, and to open documents into XD from the cloud storage, but XD is not recognizing the internet connection so for every document I open if it is a file that does not have co-editing enabled it will alert me that I am offline and that it is trying to reconnect, but it never does. If I open a file that has co-editing enabled then I get the trying to reconnect modal. Also I've noticed that neither of the buttons actually does anything other than close the modal.  Clicking anywhere on the doc will just reopen the modal. I have tried saving as with a new name (which will save it to the cloud, but the new document will have the same 'offline' issue. I've tried signing out and signing back in, uninstalling xd and reinstalling it, installing the old version and still having the same issue. I'm on my enterprise's network and running Mojave 10.14.6 and xd version 27.0.12.6.   For the last couple weeks I have been experiencing intermittant dropping of connection to the cloud, where it might fix itself after a few seconds or I might have had to close the doc and reopen it to get it to reconnect, but now nothing seems to work to get it back online.

Edit: also should mention that one of the other symptoms of the connected but not connected is that in the creative cloud app itself when you open the cloud activity menu updating apps and such will appear, but the cloud storage piece always shows getting cloud storage information and never actually updates to show you that information.

 

Edit: Update: I've tried some other things. I brought my work macbook home and it still exhibited the same problems on my home wifi, but my personal macbook which I have a personal CC subscription on for personal projects is not experiencing the problem either with my own projects or with the document that my work account created but shared co-editing permissions with my personal account. In the creative cloud app the cloud activity menu does actually show the cloud storage information for my personal accout.  This points me towards something within my companies environment, but something strange worth mentioning is that this morning on my work macbook back in the office, whilst the non-coedited documents still show as offline, and the cloud activity menu on the cc app still shows retrieving cloud storage information message but never actually retrieves any info to show, the coediting enabled document has stopped throwing up the offline warnings, allowed me to make an edit to the document and then went through the saving process to the cloud. (I am assuming that it was the fact that I opened the document with my personal account on my personal mac that was not having any issues with cloud storage connectivity that is more likely to be responsible for whatever happened here than the change of wifi locales for the work laptop that experienced issues in both locations) 

 

I am at a bit of a loss how to even explain what is going on through my company's IT ticket system since the issue doesn't seem to be accessing the cloud (as I can open documents that are stored on the cloud, and I can save to the cloud (in some circumstances) and I have internet access) even though it is some sort of seemingly selectively random connection issue with cloud storage that seems to be related to something with the my work's network. 

 

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Community Beginner ,
Jan 23, 2020

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Can someone please help. We've been using the Adobe XD cloud sharing feature since some time now and it's been very helpful showing developers the changes needed in real time but now whenever multiple editors are online it crashes.


We're using the latest versions on Mac.

 

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Adobe Employee ,
Jan 23, 2020

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Hello ssaeed03,

Sorry that Adobe XD crashed on your machine, could you please mention the following details to recreate the issue.

  1. Which version of XD you are currently using?
  2. How many invitees are joined the Co-editing?
  3. Is this issue is happening when you are doing any particular scenario or in all the cases?
  4. Could please mention the mac OS versions in which you are facing this crash?

if you encounter this again please share the logs collected from log collector tool available here: -How to use the Creative Cloud Log Collector tool and share the link with us.

Regards,

Rajasekhar Reddy.

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Community Beginner ,
Jan 24, 2020

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Hello Rajasekhar,

 

1. Adobe XD version is 25.3.12

2. Even when 2 people open the app and one is editing it closes the screen

3. It happens whenever someone makes any change

4. Mac OS version is 10.15.2

 

It still keeps on happening. Please let me know if there is any other information you require.

 

Best,

saad

 

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Adobe Employee ,
Jan 27, 2020

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Can you confirm that all of you are on the same version of Adobe XD? I have heard of XD crashing when collaborators are on different versions of Adobe XD. If you are on the same version and that is happening, we request you to use the log collector tool shared above, download the log file, upload it to a shared location such as Creative Cloud and share the link to the file here.

 

Thanks,

Preran

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Community Beginner ,
Jan 27, 2020

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Dear Preran,

 

I have downloaded the log tool and the logs have been collected in 

File: AdobeLogs_20200127_154126_022-mac.zip

 

Are you able to see the crash in it? It won't be the latest thing since I didn't know it would take the logs automatically.


Best,

Saad

 

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Adobe Employee ,
Jan 27, 2020

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Thanks Saad for sharing the log files asked by Preran. Would you mind confirming if the collaborators who are working on this file are also on the latest version of XD and using the same operating system?

 

We will try our best to help.

 

Thanks,

Harshika

 

 

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Community Beginner ,
Jan 27, 2020

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Hello

 

Yes they are also working on the file crumb.ui_january and we all have the version that is attached.

 

Screenshot 2020-01-27 at 15.57.50.png

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Adobe Employee ,
Feb 03, 2020

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Hi Saad,

 

Thanks for sharing the info page of XD. We have a latest version of XD available. Please Update XD to XD 26.0 and let us know if that helps.

 

Thanks,

Harshika

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Community Beginner ,
Feb 03, 2020

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Hello

 

Unfortunately it's still not working. The moment there are two people opening the app it crashes.

Best,

Saad

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New Here ,
Feb 05, 2020

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Hello,

I have the same issue since last Friday. I work with my teammate on a same file (co-editing is on). And the app crashes everytime. We have an error (code 2162). We must then close the file and open it again.

We have both the last Adobe XD version (26.0.22). It happens when we both have the file open and whenever someone makes any change. Mac OS version : 10.15.1 & 10.15.3

We tried to uninstall and reinstall Adobe XD. Still doesn't work.

We tried this morning to create a new file to copy and paste our work and start fresh. It works for a bit. But this afternoon, the issue is back again. It happened when my teammate wanted to make a change. A message appeared: "Reconnection". And from then, when we want to open the file or to make a change, we get the 2162 error.

 

Regards,

Tatiana

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Community Beginner ,
Feb 06, 2020

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Hello it works for us now. Thank you 🙂

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New Here ,
Feb 06, 2020

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Can you tell me what did you do please ? It still happening for us, and it's really annoying... We can't work on a same file.

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New Here ,
Feb 13, 2020

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Hello, we have the same problem. What was the solution to avoid it ? Thanks.

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Adobe Employee ,
Feb 13, 2020

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Hi there,

 

We are sorry to hear you are experiencing issues with XD. The Team is aware of the issue and is working on it to fix it. You may definitely see the improvements in the future releases of XD.

 

We're sorry for the inconvenience.

 

Thanks,

Harshika

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New Here ,
Apr 23, 2020

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Hi there,

Me and my team are getting this issue when any more than one person tries to edit a cloud document. 

We are all working on the same, most up-to-date version of the software.

Please can someone help? This is a very inconvenient issue working in a product team as we need at least 2 people working on a document at any one time!

Thanks,

Emma

Screenshot 2020-04-23 at 09.38.35.png

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New Here ,
Feb 26, 2020

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My 3 month work its gone, and it have a tight deadline.

This cloud document got error 2161, my file cannot open.

I TRUST adobe cloud thats why i not back up the xd file for offline.

 

I have trying open cloud file in different computer and trying hundred times but its still got same error.

 

This is the error:

Something went wrong

Close and reopen the document to continue working.

(Error 2161)

 

Somebody please save my career...

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Adobe Employee ,
Feb 26, 2020

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Hi there,

 

We understand it could be frustrating for you. We would feel the same in your situation. We will try our best to help. We would request you to please try the solutions mentioned in this post: https://community.adobe.com/t5/adobe-xd/crash-load-error-2161-while-opening-the-document-in-xd/td-p/...

 

Let us know if that helps.

 

Thanks,

Harshika

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Community Beginner ,
Feb 29, 2020

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Hi
I have very important project and it shows error 2161 when i open it.
Before this error, i saw that some artboards are missing but i didn't delete them.

Although i can copy the artboards from previous versions but my biggest problem is opening the file right now.

I tried to download the file from Adobe Assets but it says that the download in progress but it's not, there's no download when i click the download button.

Also i tried this soultion but didn't help.
https://community.adobe.com/t5/adobe-xd/crash-load-error-2161-while-opening-the-document-in-xd/td-p/...

Please help me, I must finish my work in the project in these days.

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Adobe Community Professional ,
Feb 29, 2020

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Can you share a file?

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Community Beginner ,
Feb 29, 2020

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This is a cloud document, you mean the link in assets?
This is a screenshot of the error, i can't do anything in the file other than close it!

Capture.PNG

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Community Beginner ,
Feb 29, 2020

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I'm able to download from Assets right now, but after waiting "download in progress" for long period.

But the issue that before this error there are artboards dissapeared, i don't know why (I didn't delete them). and i'm not able to download a previous version of the file from assets to copy paste the missing artboards in a new project.
Please help me on that, it's so important work and the deadline for it is too close!!

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Adobe Community Professional ,
Mar 01, 2020

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Are they artboard selected or have interaction with other when you update project to Cloud previously?

 

I mean Adobe XD project file on your local machine. Can you share for testing on my computers? 

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Community Beginner ,
Mar 01, 2020

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Yes there's some artboards that have interactions with others, but what you mean by updating project to the cloud,  it's already a cloud document.

I think i don't have a way to share this document because it's a cloud file, is it saved locally when the project is on the cloud? I checked Adobe Creative Cloud Files but it's not there.

I can send send you my credentials maybe you could download the previous version of the document from Assets (This is the only thing i need to fix the issue)

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Community Beginner ,
Mar 01, 2020

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By the way, when i download the file from Assets or when i disable the wifi and open the cloud file to save it locally, the document works 100% which results that the cloud file is corrupted maybe. but as i told you, there's no way to restore the deleted artboards from previous version if it saved localloy.

Is there any way to download previous versions of the document from Adobe Assets or anything else?

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Adobe Community Professional ,
Mar 02, 2020

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If you haven't local file you  can only try to restore it from cloud if any previous version are available.If not there isn't any way to restore corrupt file. 

 

Please review https://helpx.adobe.com/xd/help/collaborate-coedit-designs.html#dochistory 

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Community Beginner ,
Mar 02, 2020

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Thank you for your help Ares.
The problem is solved after contacting the support.
What i did is just checking for updates in Adobe Creative Cloud Desktop and it turns out that Adobe XD has an update, after the update has finished, I opened the document and the error is gone!

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Adobe Community Professional ,
Mar 02, 2020

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Great! Thanks for informing.:)

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Community Beginner ,
Feb 29, 2020

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I have the same error and i downloaded the file from Assets (After waiting for long to finish download in progress).
But my issue is a bit different, before the error there's artboards that gone (I didn't delete them which is wierd).

I need to copy paste these artboards from previous version in the cloud but i can't download specific version of the file from Assets.

Please help me, this work is very important and the deadline is too close >_< 

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Community Beginner ,
Mar 02, 2020

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The Problem is Sloved after clicking "check for updates" from Adobe Creative Cloud Desktop.
After clicking on it, Adobe XD start updating and the error is gone when i open the document file.

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