Error 2161 while opening the document in XD.

New Here ,
Feb 01, 2020 Feb 01, 2020

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I can no longer open my document or continue working.  This is the worst of the many crashes I've had with XD since starting my project in October.  Now, after months of hard work I cannot do anything!  Has anyone seen error 2161?  When I search google nothing comes up, which is scary!

 

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Crash on windows, Open and save docs

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correct answers 1 Correct Answer

Adobe Employee , Feb 10, 2020 Feb 10, 2020
Hi everyone,    Sorry to hear that you're getting "Error 2161 while opening the document in XD". Please check the solution mentioned on this thread (https://community.adobe.com/t5/adobe-xd/error-quot-sorry-we-can-t-open-this-document-in-adobe-xd-quot-or-error-47-while-opening-the-cloud/td-p/10415491). It's a different error, however, the solutions should help you fix this problem.    Thanks, Harshika Merged thread

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Adobe Employee ,
Feb 04, 2020 Feb 04, 2020

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Hi Mookie,

 

We are sorry to hear you are having trouble opening the cloud document in XD. Would you mind telling if it's an cloud document or a local document? If it's a cloud document, please check if you can see the file at assets.adobe.com and then try to download the file from there.

 

Let us know if that helps.

 

Thanks,

Harshika

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New Here ,
Feb 05, 2020 Feb 05, 2020

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I also have this Error 2161. 

I tried your Solution in dowloading it from assets, but it still crashes when i try to open. 

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Adobe Employee ,
Feb 10, 2020 Feb 10, 2020

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Hi everyone, 

 

Sorry to hear that you're getting "Error 2161 while opening the document in XD". Please check the solution mentioned on this thread (https://community.adobe.com/t5/adobe-xd/error-quot-sorry-we-can-t-open-this-document-in-adobe-xd-quo...). It's a different error, however, the solutions should help you fix this problem. 

 

Thanks,

Harshika 

Merged thread

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New Here ,
Feb 05, 2020 Feb 05, 2020

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Yes, I was able to download and open.  I didn't try to re-save to the cloud since we re-did all the work that was lost in the few days it took to get this response.  Can you explain why I was able to download and open but not open diretly from the cloud?  

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Adobe Employee ,
Feb 10, 2020 Feb 10, 2020

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Thanks for trying the steps. Sometimes the document gets corrupted, you can now copy everything from the file  and paste into a new document.

 

Let us know if that helps.

 

Thanks,

Harshika

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Community Beginner ,
Feb 26, 2020 Feb 26, 2020

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My 3 month work its gone, and it have a tight deadline.

This cloud document got error 2161, my file cannot open.

I TRUST adobe cloud thats why i not back up the xd file for offline.

 

I have trying open cloud file in different computer and trying hundred times but its still got same error.

 

This is the error:

Something went wrong

Close and reopen the document to continue working.

(Error 2161)

 

Somebody please save my career...

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Adobe Employee ,
Feb 26, 2020 Feb 26, 2020

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Hi there,

 

We understand it could be frustrating for you. We would feel the same in your situation. We will try our best to help. We would request you to please try the solutions mentioned in this post: https://community.adobe.com/t5/adobe-xd/crash-load-error-2161-while-opening-the-document-in-xd/td-p/...

 

Let us know if that helps.

 

Thanks,

Harshika

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Community Beginner ,
Feb 29, 2020 Feb 29, 2020

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I have the same error and i downloaded the file from Assets (After waiting for long to finish download in progress).
But my issue is a bit different, before the error there's artboards that gone (I didn't delete them which is wierd).

I need to copy paste these artboards from previous version in the cloud but i can't download specific version of the file from Assets.

Please help me, this work is very important and the deadline is too close >_< 

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Community Beginner ,
Mar 02, 2020 Mar 02, 2020

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The Problem is Sloved after clicking "check for updates" from Adobe Creative Cloud Desktop.
After clicking on it, Adobe XD start updating and the error is gone when i open the document file.

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New Here ,
Apr 03, 2020 Apr 03, 2020

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I was not able to copy/paste any of the parts into a new document as the warning message prevents me from taking any actions.

 

In my case, the only way I was able to recover my file was to log into my Creative Cloud Web from the CC Desktop App (via dropdown under Cloud Icon in top right).

 

Once there, navigating to my Cloud Documents allowed me to download the file and it was successful in opening on my local drive. It's better for me to only have to create a new share link and re-invite members to a new cloud file than copy/paste any customized linked assets.

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Adobe Employee ,
Apr 03, 2020 Apr 03, 2020

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Thank you for sharing the solution that worked for you. It will definitely help our customers in resolving their issues. Please feel free to reach out to us in the future for any query related to XD. We'd be happy to help.

 

Thanks,

Harshika

 

Happy Weekend!.

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Community Beginner ,
Feb 29, 2020 Feb 29, 2020

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Hi
I have very important project and it shows error 2161 when i open it.
Before this error, i saw that some artboards are missing but i didn't delete them.

Although i can copy the artboards from previous versions but my biggest problem is opening the file right now.

I tried to download the file from Adobe Assets but it says that the download in progress but it's not, there's no download when i click the download button.

Also i tried this soultion but didn't help.
https://community.adobe.com/t5/adobe-xd/crash-load-error-2161-while-opening-the-document-in-xd/td-p/...

Please help me, I must finish my work in the project in these days.

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Adobe Community Professional ,
Feb 29, 2020 Feb 29, 2020

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Can you share a file?

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Community Beginner ,
Feb 29, 2020 Feb 29, 2020

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This is a cloud document, you mean the link in assets?
This is a screenshot of the error, i can't do anything in the file other than close it!

Capture.PNG

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Community Beginner ,
Feb 29, 2020 Feb 29, 2020

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I'm able to download from Assets right now, but after waiting "download in progress" for long period.

But the issue that before this error there are artboards dissapeared, i don't know why (I didn't delete them). and i'm not able to download a previous version of the file from assets to copy paste the missing artboards in a new project.
Please help me on that, it's so important work and the deadline for it is too close!!

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Adobe Community Professional ,
Mar 01, 2020 Mar 01, 2020

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Are they artboard selected or have interaction with other when you update project to Cloud previously?

 

I mean Adobe XD project file on your local machine. Can you share for testing on my computers? 

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Community Beginner ,
Mar 01, 2020 Mar 01, 2020

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Yes there's some artboards that have interactions with others, but what you mean by updating project to the cloud,  it's already a cloud document.

I think i don't have a way to share this document because it's a cloud file, is it saved locally when the project is on the cloud? I checked Adobe Creative Cloud Files but it's not there.

I can send send you my credentials maybe you could download the previous version of the document from Assets (This is the only thing i need to fix the issue)

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Community Beginner ,
Mar 01, 2020 Mar 01, 2020

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By the way, when i download the file from Assets or when i disable the wifi and open the cloud file to save it locally, the document works 100% which results that the cloud file is corrupted maybe. but as i told you, there's no way to restore the deleted artboards from previous version if it saved localloy.

Is there any way to download previous versions of the document from Adobe Assets or anything else?

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Adobe Community Professional ,
Mar 02, 2020 Mar 02, 2020

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If you haven't local file you  can only try to restore it from cloud if any previous version are available.If not there isn't any way to restore corrupt file. 

 

Please review https://helpx.adobe.com/xd/help/collaborate-coedit-designs.html#dochistory 

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Community Beginner ,
Mar 02, 2020 Mar 02, 2020

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Thank you for your help Ares.
The problem is solved after contacting the support.
What i did is just checking for updates in Adobe Creative Cloud Desktop and it turns out that Adobe XD has an update, after the update has finished, I opened the document and the error is gone!

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Adobe Community Professional ,
Mar 02, 2020 Mar 02, 2020

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Great! Thanks for informing.:)

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New Here ,
Feb 13, 2020 Feb 13, 2020

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Hello. With my team we work on Adobe Xd with the co-creation mode. We are 4, but we systematically encounter connection problems. When one of us connects to an online document, the entire team is ejected (error 2162). Do you know what this is due to?
We enabled co-editing feature, it is happening with all the files. And all my team is working with the last version of Xd. We do have a good internet connection.

Thank you.

 

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Adobe Employee ,
Feb 13, 2020 Feb 13, 2020

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Hi there,

 

We are sorry to hear you are experiencing issues with XD. The Team is aware of the issue and is working on it to fix it. You may definitely see the improvements in the future releases of XD.

 

We're sorry for the inconvenience.

 

Thanks,

Harshika

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New Here ,
Apr 23, 2020 Apr 23, 2020

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Hi there,

Me and my team are getting this issue when any more than one person tries to edit a cloud document. 

We are all working on the same, most up-to-date version of the software.

Please can someone help? This is a very inconvenient issue working in a product team as we need at least 2 people working on a document at any one time!

Thanks,

Emma

Screenshot 2020-04-23 at 09.38.35.png

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