Error: 2162 When coediting a file with people using windows and mac in XD.

Participant ,
Feb 23, 2021 Feb 23, 2021

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Adobe Employee , Feb 24, 2021 Feb 24, 2021
Hi Dabatross,   We are sorry to hear you are having trouble while coediting in XD and getting this error. In addition to what Raksha asked, I would request you to also try the steps mentioned in this article: https://helpx.adobe.com/xd/user-guide.html/xd/kb/fix-issues-with-xd-cloud-documents.ug.html and share the results with us.   We will try our best to help.   Thanks, Harshika    

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Participant ,
Feb 23, 2021 Feb 23, 2021

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Don't know what the text didn't come through

 

I get an error called 2162 when I edit this file that has coediting turned on and there are people using windows and mac on the same file. This is the only time it happens so it must be some problem with the two different versions of XD on the operating systems. Can we please get this fixed? It's preventing me from working on the same files as my coworkers. I attached a screenshot of the error.

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Adobe Employee ,
Feb 24, 2021 Feb 24, 2021

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Hi there,

 

Sorry to hear about the trouble. Could you please collect and share logs from Windows and Mac system by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

We'll try our best to help you with it.

 

Regards

Raksha

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Adobe Employee ,
Feb 24, 2021 Feb 24, 2021

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Hi Dabatross,

 

We are sorry to hear you are having trouble while coediting in XD and getting this error. In addition to what Raksha asked, I would request you to also try the steps mentioned in this article: https://helpx.adobe.com/xd/user-guide.html/xd/kb/fix-issues-with-xd-cloud-documents.ug.html and share the results with us.

 

We will try our best to help.

 

Thanks,

Harshika

 

 

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