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Hi all,
Following the last update of Adobe XD (v. 34.4.12.3) of November 11, 2020 i have this error message:
"Close and reopen the document to continue working. If you see this message again, go to the history of this document to save a copy of its previous version. (Error 2163)"
Do you have a solution to this problem? 😕
I resolved my issues with a combination of steps (provided from a support chat rep) that are mentioned in the above link. Maybe it will help you, but you might have already tried them.
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I would like to avoid reloading an old version of the file, re-saving it online, and reposting a link.
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I have the same error
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It happens to me quite often recently. Once a week at least. Files vary; error codes vary.
What helps is to close and open the file. Repeat until it finally starts to work again. I've never had to save a copy of its previous version.
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I am getting this as well in multiple cloud documents for XD. It is a big issue with remote teams and existing shared links out in the world. Adobe, do you have a more useful solution than downloading an old version and reuploading and losing links?
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Hi All,
We are sorry for the delay in response. Would you mind trying the steps suggested in this article: https://helpx.adobe.com/xd/user-guide.html/xd/kb/fix-issues-with-xd-cloud-documents.ug.html ?
Let us know if that helps.
Thanks,
Harshika
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I've tried everything there and still have the issue
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I resolved my issues with a combination of steps (provided from a support chat rep) that are mentioned in the above link. Maybe it will help you, but you might have already tried them.
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Hi, I've followed step by step this guide and didn't work. One colleague that can open de this file, logged in with my user and can't open the file.
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Mhhhh, same problem here. Right now, it feels like I need to reset my cloud nearly every month. 😕