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Error 3634- Unable to create a document in XD.

New Here ,
Oct 15, 2019

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I'm using Windows 10 Pro Build 1903.

 

I did an update on Creative Cloud Desktop and reinstall AdobeXD, but no result!

 

I've got the latest .NET Framework and DirectX drivers.

 

I really need to use AdobeXd, is the better option for my designs.

 

Thank you in advance!

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Error 3634- Unable to create a document in XD.

New Here ,
Oct 15, 2019

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I'm using Windows 10 Pro Build 1903.

 

I did an update on Creative Cloud Desktop and reinstall AdobeXD, but no result!

 

I've got the latest .NET Framework and DirectX drivers.

 

I really need to use AdobeXd, is the better option for my designs.

 

Thank you in advance!

<The title was renamed by moderator>

Topics

Error, Product issue

Views

1.5K

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Adobe Employee ,
Oct 15, 2019

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Hi Joseph,

 

We are sorry to hear you are facing trouble creating a document in XD and getting error 3634. We would request you to please try the solution mentioned in this post: https://community.adobe.com/t5/Adobe-XD/error-3624/td-p/10353813 and let us know if that helps.

 

Thanks,

Harshika

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New Here ,
Oct 15, 2019

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Thank you! I will try it right away!

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New Here ,
Oct 15, 2019

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It didn't work at all. What can I do, please?

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New Here ,
Oct 15, 2019

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I can only open an existing project.

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Adobe Employee ,
Oct 16, 2019

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Thank you for trying the steps. Would you mind creating a new user account of you machine using this link: (https://www.youtube.com/watch?v=j3UwhgNXsvM)? & let us know if that helps.

 

Thanks,

Harshika

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