Error 3634- Unable to create a document in XD.

[#1]

I'm using Windows 10 Pro Build 1903.

I did an update on Creative Cloud Desktop and reinstall AdobeXD, but no result!

I've got the latest .NET Framework and DirectX drivers.

I really need to use AdobeXd, is the better option for my designs.

Thank you in advance!

<The title was renamed by moderator>

[#2]

I'm using Windows 10 Pro Build 1903.

I did an update on Creative Cloud Desktop and reinstall AdobeXD, but no result!

I've got the latest .NET Framework and DirectX drivers.

I really need to use AdobeXd, is the better option for my designs.

Thank you in advance!

<The title was renamed by moderator>

[#3]

Hi Joseph,

We are sorry to hear you are facing trouble creating a document in XD and getting error 3634. We would request you to please try the solution mentioned in this post: https://community.adobe.com/t5/Adobe-XD/error-3624/td-p/10353813 and let us know if that helps.

Thanks,

Harshika

[#4]

Thank you! I will try it right away!

[#5]

It didn't work at all. What can I do, please?

[#6]

I can only open an existing project.

[#7]

Thank you for trying the steps. Would you mind creating a new user account of you machine using this link: (https://www.youtube.com/watch?v=j3UwhgNXsvM)? & let us know if that helps.

Thanks,

Harshika