Error 3635, 3634, 3624 Cannot create new document in XD.

New Here ,
Oct 28, 2019 Oct 28, 2019

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I have gone through these forums and have tried every recommended solution. Restarted Adobe CC, reinstalled Adobe CC, restarted computer, reinstalled XD, used the cleaning tool ETC. Nothing works. I have documents on there that I need for school and cannot access them.


These are the errors that I am getting: xd.jpgxd2.jpg

 

If anyone can provide me with a solution ASAP it would be very appreciated. I need access immediately.

Thanks

 

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correct answers 1 Correct Answer

Adobe Employee , Apr 30, 2020 Apr 30, 2020
Hi everyone, Sorry to hear that you're unable to open the file and getting an "Error 3635, Cannot create a new document in XD" or other similar errors while opening or creating a cloud document. We'll try our best to help you with this.  This list of solutions may seem long, however, I can assure you that it has helped a lot of customers with this error.  Please start with Part one (Mac/Win) and proceed to Part two if the problem persists on the windows machine. Part one (Mac/Win): ...

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Adobe Community Professional ,
Oct 28, 2019 Oct 28, 2019

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Have you contacted Adobe Customer Care and asked them to assist?
They should be in a position to view your account and are better placed to help if there is a technical issue which needs to be resolved.

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New Here ,
Oct 28, 2019 Oct 28, 2019

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I ended up having someone fix the problem from remote access. It seems that some folders were not changed/updated with the new update and had to be renamed manually so Adobe CC could install properly. If anyone is having the same issues that I am having you can do this yourself. Just follow these steps:

 

Rename the "Core Sync, OOBE, SLStore, SLCache, all AAM related folders" from following locations

For Windows: C:\Program files(x86)\Adobe\Adobe Sync\

C:\Program files(x86)\Common\ Adobe

C:\ProgramData(Hidden)\Adobe\

C:\Users\Username\AppData(Hidden)\local\Adobe

C:\Users\Username\AppData(Hidden)\Roaming\Adobe

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Adobe Employee ,
Oct 29, 2019 Oct 29, 2019

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We are glad to hear you are back on track and thank you for sharing the solution that worked for you. Please feel free to reach out to us in the future for any query related to Adobe XD. We would be happy to help.

 

Thanks,

Harshika

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New Here ,
Jan 14, 2020 Jan 14, 2020

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WTF? What does this mean?? I'm sick already reading it again and again, rename to what?? I should rename but what name should I put instead 

 

???

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Adobe Employee ,
Jan 14, 2020 Jan 14, 2020

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Hi there,

 

Sorry for the confusion. You can go to the suggested location and rename the "Core Sync, OOBE, SLStore, SLCache, all AAM related folders" as "Core Sync_old" and similarly with the OOBE_old and so on.

 

Hope it helps.

 

Thanks,

Harshika

 

 

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New Here ,
Mar 07, 2020 Mar 07, 2020

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Please a step by step guide on how to fix can't create documents issues with error code 3635, will go a long way 

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Community Beginner ,
Apr 10, 2021 Apr 10, 2021

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  • Uninstall adobe xd then

    go to c drive then

     program files (86x) then

    Delete whole folder Adobe Creative Cloud Experience.

    Thats it.

    Then install again.

    Enjoy

     

    Backup your data First.

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New Here ,
Mar 10, 2020 Mar 10, 2020

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Still I have that issue. Maybe you can create guideline to watch it so we can solve it out together because some folders cannot rename. Please help us out.

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New Here ,
Jul 04, 2020 Jul 04, 2020

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This Process is helpful for Adobe XD users(*Note:- If your are using photoshop/illustrator or any other CC App ,You may lost unsaved cloud data or you have to reinstall all other App also.I try this Process Beacause I am using Adobe XD only).

 

Step 1:-

Uninstall Adobe XD from Your PC/Laptop.

 

Step 2:-

End All Creative Cloud Process From Task Manager. And Try to delete Adobe Creative Cloud.

 

Step 3:-

Delete all underline File from following Location(if you use Adobe XD only not photoshop,illustrator & etc..)-

C:\Program files(x86)\Common\ Adobe

C:\ProgramData(Hidden)\Adobe

C:\Users\Username\AppData(Hidden)\local\Adobe

C:\Users\Username\AppData(Hidden)\Roaming\Adobe

 

Step 4:-

Reinstall the Creative Cloud desktop app from here (https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html).

 

Step 5:-

Download Adobe XD from Creative Cloud Deskop .

 

 

 

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Community Beginner ,
Apr 10, 2021 Apr 10, 2021

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Uninstall adobe xd then

go to c drive then

 program files (86x) then

Delete whole folder Adobe Creative Cloud Experience.

Thats it.

Then install again.

Enjoy

 

Backup your data First.

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New Here ,
Mar 18, 2020 Mar 18, 2020

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Why can't you just give a procedure?

A clear step by step process for anyone to follow.

Why not show/list All AAM related files?

 

Clearly you have the worst customer services! SMH

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Community Beginner ,
Apr 10, 2021 Apr 10, 2021

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Uninstall adobe xd then

 

go to c drive then

 

 program files (86x) then

 

Delete whole folder Adobe Creative Cloud Experience.

 

Thats it.

 

Then install again.

 

Enjoy

 

 

 

Backup your data First.

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New Here ,
Mar 18, 2020 Mar 18, 2020

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WHAT ARE  U EVEN SAYING ?

i am going to report this to adobe sorry its getting too stupid now.

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Community Beginner ,
Apr 10, 2021 Apr 10, 2021

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  • Uninstall adobe xd then

go to c drive then

 

 program files (86x) then

 

Delete whole folder Adobe Creative Cloud Experience.

 

Thats it.

 

Then install again.

 

Enjoy

 

 

 

Backup your data First.

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New Here ,
Mar 18, 2020 Mar 18, 2020

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rename what ?

 

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New Here ,
Mar 18, 2020 Mar 18, 2020

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WTFFFFFFFFFFF DOES THIS MEAN ?????????????

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Adobe Employee ,
Mar 24, 2020 Mar 24, 2020

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Sorry for the frustration. I understand these are some difficult steps to perform by yourself. However, 

You can go to the suggested location and rename the "Core Sync, OOBE, SLStore, SLCache, all AAM related folders" as "Core Sync_old" and similarly with the OOBE_old and so on.

 

If that doesn't help, please try cleaning the Creative Cloud desktop app from the cleaner tool: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 and then reinstall Creative Cloud desktop app.

 

Let us know if that helps.

Thanks,

Harshika

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Adobe Employee ,
Mar 24, 2020 Mar 24, 2020

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Hi there,

 

I understand it could be frustrating. You can go to the suggested location and rename the "Core Sync, OOBE, SLStore, SLCache, all AAM related folders" as "Core Sync_old" and similarly with the OOBE_old and so on.

 

If that doesn't help, please try uninstalling the Creative Cloud desktop app using this tool: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and reinstall the Creative Cloud app.

 

Let us know if that helps.

 

Thanks,

Harshika

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New Here ,
Feb 18, 2020 Feb 18, 2020

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hi guys i keep getting  can't create document error code 3635 every single time try to..
my xd is up to date 

 

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Adobe Employee ,
Feb 18, 2020 Feb 18, 2020

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Hi there,

 

Sorry to hear you are having trouble using Adobe XD. Would you mind trying the steps mentioned in this post: https://community.adobe.com/t5/adobe-xd/error-3635-cannot-create-new-document-in-xd/td-p/10699520?pa...

 

Let us know if that helps.

 

Thanks,

Harshika

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New Here ,
Mar 10, 2021 Mar 10, 2021

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It's not workproblem.png

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New Here ,
Mar 21, 2020 Mar 21, 2020

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i have problem i cant open new file in adobe xd

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Adobe Employee ,
Mar 24, 2020 Mar 24, 2020

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Hi Fahmi,

 

Sorry for the delay in response. Would you mind telling us the OS and XD version of your machine? Is it happening with all the new files? Are these cloud documents or local documents?

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Sep 12, 2019 Sep 12, 2019

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Hello,

I'm solving very slow performance of Adobe XD on Windows 10 Pro 1903 64bit. System is running without problems, other Adobe apps running smooth. 

 

I have problems with opening existing files from local disk, when is file opened after 10 mins, everything is very slow, editing of text takes seconds, texts are disapearing etc. XD is practicaly unusable.

I've followed tutorials how to clean instalation with Adobe Cleaner Tool, also reinstaled XD and Cloud app several times. I've also updated graphic drivers. Everything updated, all Adobe apps, Windows.

Now in clean instalation I got error while creating new clean document: Adobe XD Can't create document (Error code: 3635) see screenshot. 

 

I really don't know what to try more.

Jan

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