Error 3635, Cannot create new document in XD.

New Here ,
Oct 28, 2019 Oct 28, 2019

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I have gone through these forums and have tried every recommended solution. Restarted Adobe CC, reinstalled Adobe CC, restarted computer, reinstalled XD, used the cleaning tool ETC. Nothing works. I have documents on there that I need for school and cannot access them.


These are the errors that I am getting: xd.jpgxd2.jpg

 

If anyone can provide me with a solution ASAP it would be very appreciated. I need access immediately.

Thanks

 

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correct answers 1 Correct Answer

Adobe Employee , Apr 30, 2020 Apr 30, 2020
Hi everyone,   Sorry to hear that you're unable to open the file and getting an "Error 3635, Cannot create a new document in XD" or other similar errors while opening or creating a cloud document. We'll try our best to help you with this.    This list of solutions may seem long, however, I can assure you that it has helped a lot of customers with this error.    Please start with Part one (Mac/Win) and proceed to Part two if the problem persists on the windows machine.   Part one (Mac/Win):   ...

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Adobe Community Professional ,
Aug 20, 2020 Aug 20, 2020

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Hi, we're sorry you're having trouble with Adobe XD. In order to help you, we need some useful information, such as:

  • version of Adobe XD in use;
  • characteristics of your computer;
  • whether this problem occurs with one particular file or with others as well.

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Adobe Employee ,
Aug 20, 2020 Aug 20, 2020

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Hi there,

 

Sorry to hear about the trouble. Could you please try the suggestion shared here: https://community.adobe.com/t5/adobe-xd/error-3635-cannot-create-new-document-in-xd/m-p/10699520#M17...

 

In case if this doesn't help, please share the details asked by Italosan, we'll try our best to help you with it.

 

Regards

Rishabh

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Adobe Community Professional ,
Aug 24, 2020 Aug 24, 2020

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Hi, would you mind confirming if your problem is resolved?

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New Here ,
Sep 23, 2020 Sep 23, 2020

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Hey guys, 

From what I read, its an issue with the Create Cloud App itself and not XD. And so I'm sharing here what worked for me: 

1) Open Task Manager [Ctrl+Shift+Esc] and end any and all Adobe processes.

2) Head over to Settings > Apps > Apps & Features 

3) Find the Adobe Creative Cloud app from the list of apps over there

4) Click on it and click "Uninstall"

5) It will open the native Adobe uninstaller. There it will ask you if you'd like to Uninstall or Repair

6) Click "Repair"

7) It will remove and repair all necessary files and folders. Let it run its course

8) Just to ensure everything is effective, restart your PC once the repairing process is over

9) Now open Creative Cloud app. Update if necessary and then try to launch Adobe XD

10) It should work properly without throwing any errors of any kind unlike before

 

This solved two issues for me: The 3635 error "Can't create document" as well as missing "UNDO" [The undo option was literally disabled and not even Ctrl+Z worked]

Hope this helps someone.

Cheers,
Max

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Adobe Employee ,
Sep 28, 2020 Sep 28, 2020

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Awesome. Glad to hear you are able to fix the issue and thanks for sharing the solution that worked for you. This will definitely help our customer to fix the issue.

 

Please feel free to reach out to us in the future for any query related to XD.

 

We would be happy to help.

 

Thanks,

Harshika

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New Here ,
Sep 14, 2020 Sep 14, 2020

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I'm unable to open a sketch file in XD!

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Adobe Employee ,
Sep 14, 2020 Sep 14, 2020

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Hi Shikha,

 

Sorry to hear about the trouble. Could you please try the suggestions shared here: https://community.adobe.com/t5/adobe-xd/error-3635-cannot-create-new-document-in-xd/m-p/10699520?pag...

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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New Here ,
Oct 12, 2020 Oct 12, 2020

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Hi,

I am having trouble with my Adobe XD. When I try to create new document, an error appears "Can't create a new document (Error 3636)". I have tried different methods to resolve it but couldn't do it.

 

I need to resolve it as soon as possible, so I can continue my practice with Adobe XD.

 

Best Regards,

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Adobe Employee ,
Oct 12, 2020 Oct 12, 2020

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Hi there,

 

Sorry to hear you are unable to create new documents in XD. Would you mind trying the step suggested in this article: https://helpx.adobe.com/xd/user-guide.html/xd/kb/fix-issues-with-xd-cloud-documents.ug.html#unable-t...? If that doesn't help, please check out this post: https://community.adobe.com/t5/adobe-xd/error-3635-cannot-create-new-document-in-xd/td-p/10699520/pa...

 

Let us know if that helps.

 

Thanks,

Harshika

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New Here ,
Oct 13, 2020 Oct 13, 2020

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I already have followed all the steps but nothing had been changed to
normal. I signed in my creative cloud account on another pc and installed
the XD, on that pc it’s working normal.

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Adobe Employee ,
Oct 18, 2020 Oct 18, 2020

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Sorry to hear that. It looks like it's happening on a specific machine. I would suggest connecting with us directly using this link: https://helpx.adobe.com/contact.html so that we can have a closer look into the issue.

 

Thanks,

Harshika

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New Here ,
Mar 10, 2021 Mar 10, 2021

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problem.png

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Adobe Community Professional ,
Mar 11, 2021 Mar 11, 2021

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New Here ,
Mar 14, 2021 Mar 14, 2021

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I have aproblem in adobe xd program. When i need to create anew file this message appears ... Sometimes is Error 3635 and sometimes this ...
I signed out from creative cloud and resign in more times and made unistall for program and reinstall but nothing happened ...
Can you help me?

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Adobe Employee ,
Mar 14, 2021 Mar 14, 2021

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Hello Ahmed,

 

Similar issue has been fixed in following thread with  the step metioned  HERE . 

Please go through it once and let me know if issue doesn't resolve.

 

Regards,

Anita Subedi

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New Here ,
Mar 14, 2021 Mar 14, 2021

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I already did that and the problem didn't solved

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Adobe Employee ,
Mar 17, 2021 Mar 17, 2021

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Hello, 

 

If it still continues..

Please Quit all Adobe product from Task Manager and Quit Creative Cloud. 

Check Task Manager and close all coresync.

Now Go to this location C:\Users\Username\AppData(Hidden)\Roaming\Adobe 

And rename Coresync and Creative Cloud folder. If you are not able to delete folder , then go inside of each folder and clear it.

Now launch Creative cloud first , then Xd. 

Give it a try.

 

Regards,

Anita Subedi

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Adobe Employee ,
Apr 04, 2021 Apr 04, 2021

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Hi Ahmed,

 

We would like to follow up on your issue. Are you able to resolve the issue by following the steps Anita shared above? You can also visit this page: https://helpx.adobe.com/xd/user-guide.html/xd/kb/fix-issues-with-xd-cloud-documents.ug.html#unable-t... if you the face issue in the future.

 

Please feel free to update the discussion if you need further assistance.

 

We would be happy to help.

 

Thanks,

Harshika

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New Here ,
Apr 10, 2021 Apr 10, 2021

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Uninstall adobe xd then

go to c drive then

 program files (86x) then

Delete whole folder Adobe Creative Cloud Experience.

Thats it.

Then install again.

Enjoy

 

Backup your data First.

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New Here ,
Apr 10, 2021 Apr 10, 2021

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Uninstall adobe xd then

 

go to c drive then

 

 program files (86x) then

 

Delete whole folder Adobe Creative Cloud Experience.

 

Thats it.

 

Then install again.

 

Enjoy

 

 

 

Backup your data First.

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New Here ,
Mar 17, 2021 Mar 17, 2021

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Hola, cuando instalé XD pude usarlo con normalidad, una vez que reinicié mi pc me empezó a aparecer el error 3635 y me deja de funcionar Adobe Creative Cloud porque me aparece el error de "se necesita para solucionar el problema, falta o está dañado. Puede intentar reparar para corregir problema. Si el problema sigue sin resolverse, descargue e instale la nueva copia de...". Para solucionar eso desinstalé XD y Adobe CC. Me vuelven a funcionar con normalidad pero una vez que reinicio mi pc vuelve a dejar de funcionar y tengo que reinstalar todo de nuevo y es muy tedioso tener que hacerlo cada vez que prendo mi pc y me lleva mucho tiempo. Espero que puedan ayudarme, muchas gracias.

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Adobe Employee ,
Mar 18, 2021 Mar 18, 2021

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Hi there,

 

Sorry to hear about the trouble. Please try the steps suggested here: https://helpx.adobe.com/xd/user-guide.html/sk/xd/kb/fix-issues-with-xd-cloud-documents.ug.html

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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